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Don't miss a call. Be always available with an Australian 1300 business phone service

Its a simple truth. A 1300 number provides a professional business image and gets more sales. So open the door to new markets and retain customers by offering a 1300 number for your business. That is the freedom you unlock with a virtual number,a 1300 number. How do you go about getting a 1300 number? Call us. Within minutes we can set you up with a 1300 number and your firm will be contactable for the price of a local call across Australia. Have calls forwarded to any number you choose – your landline, your mobile phone or to our Australian-based receptionist call answering service. We can arrange a call management strategy for your business numbers that gives you the professionalism plus the agility that your company needs. Have your calls live answered within 10 seconds by our Australian team. Read about the Virtual Headquarters difference - what do we offer - why are we the best option for your virtual contact needs?


How can we help? Some of the benefits of having virtual Local (eg -02,03,07 etc) AND National Australian 1300 numbers or 1800 numbers

  • You can have your business phone calls answered by a local voice,an Australian-based receptionist(s)
  • We can add 1300 numbers for you to get a national brand profile, a professional image
  • You can have call routing to any phone number of your choice, your mobile? your answering machine?, your live call virtual receptionist?
  • You start receiving business calls within minutes
  • You can add multiple virtual local numbers to expand your business into new local markets
  • You easily change business number call settings instantly via secure online portal or mobile app
  • You get the data - access business call reports in real-time
  • We make it simple - month to month contract, cancel anytime
  • You deal with a trusted, reliable provider with more than 15 years experience in Australia
  • There are no hidden fees, no security deposits
How does a virtual number work?
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What is a local virtual phone number?

A local virtual number is a business number that is not linked to a physical address. For incoming calls only, it replaces the incumbent costs of a physical place of business and the charges of a traditional PSTN line. Using a local number for your business provides a professional and credible image without the cost.

Consumers have an increasing preference for interacting within their local communities, shopping at their local businesses and using local products whenever possible. A local virtual number helps you operate and advertise as a local business anywhere in Australia - reaching and attracting customers with a more trusted local brand. Want to expand into a new local market? Simply add more local numbers to your Virtual Headquarters service anytime for as little as $5/month* for each additional number. In today's business environment you have to be flexible. You have to be agile. You have to be versatile. Virtual local phone numbers allow you the freedom of local connectivity - without the price of physical structures.

Why Should

Why should you consider 1300 numbers and a call management strategy?

You know you can give your customers an easy to remember business number, Australia-wide. And they will call because you make it possible with low call costs. From a landline,1800 numbers are free to call, and a 1300 is just the cost of a local call. As well as offering convenience, a toll-free number gives your brand the credibility of a national presence, improves customer satisfaction, and reinforces the impression of a larger, more recognised business. Its not easy managing your time when you are managing a business. You can't be everywhere at once. You must delegate. You have to prioritise. A 1300 number service from Virtual Headquarters allows you the freedom to focus on the key levers of your strategy. Don't get diverted when you are closing a deal by your mobile ringing. We can arrange for that important call to be live answered 24/7 by our Australian virtual receptionist team. An SMS message about the call can be sent to you, or perhaps you only want a live answering service during normal business hours - and just call recording during the interim hours? Talk through all the call management options with us and choose the model that meets your needs - just imagine, our virtual Australian receptionist can welcome and brief new customers on your products and professionally provide you the business support you require. Reduce that stress of missing a call. Make certain that prospective customer receives a professional and welcoming response - set the initial impression and follow-up with a reliable and effective call management arrangement using all the communication tools we have developed servicing hundreds of satisfied clients. Get a 1300 number. Talk to Virtual Headquarters, the company with 15 years industry experience. We can help you build the contact solution that's going to make you and your customers happy.

No matter where you travel in Australia, your business phone number can always go with you.Talk to our customer service team to add your number to a Call Divert service.

Using your local, 1300 number or 1800 number with a Call Answering Service

Thinking of call routing options? Diverting calls to a landline or mobile phone? As your business grows and to allow it to continue to grow - choose versatility, consider the suite of professional call answering options. Virtual Headquarters offer a wide range of live and automated call answering services that will increase your sales by giving customers a warm, helpful and professional 24/7 contact experience. And you make more time to achieve business goals by not being constrained by incoming calls. All of our call answering services include a FREE local number. You can easily add local, 1300 numbers and/or 1800 numbers to your service. The 1300 option is a great contact solution that leverages advances in technology to benefit your business. One of the most common questions about 1300 numbers is "Are 1300 numbers free?" Well, they are almost free for your customers - just the cost of a local call. But naturally there are some costs involved in implementing the 1300 option and arranging the call answering format that best suits you. Check out our clear and simple pricing options segment for the deal that suits you best and then give our local Australian-based customer service team a call and make it happen.

Voicemail to Email

Answer calls with an automated custom greeting and your recorded messages are sent in a .WAV file to one or more email addresses.

Starts from $5/month*

Service 2
Virtual Receptionist

Your very own professional live virtual receptionist greets callers, answers questions, takes messages and transfers calls.

Starts from $25/month*

Service 3
MyAssistant / MyDiary

Your virtual assistant answers your calls, handles scripted questions and answers, processes online custom forms, and manages appointment bookings.

Starts from $49/month*

Virtual Headquarters are friendly, reliable, have no hidden fees, and are just great to do business with.”

Choosing a 1300 number or 1800 number with Virtual Headquarters is the right choice

What's the Virtual Headquarters difference? - Most Australia-wide local call rate or Australia-wide toll=free number providers will provide you with a direct inward dialling (DID) or access number to divert to an answering point – such as your mobile or local number. They will typically charge a monthly rental fee, PLUS monthly inbound calls charges per minute. Depending upon your inbound call volumes you could end up paying a significant amount of money per month for your service. Most providers have a minimum contract term of 12 months, with hefty set up and cancellation fees.

Compare this to purchasing your 1300 number or 1800 number from Virtual Headquarters. You pay us a capped monthly fee of just $20 per month for your number, with UNLIMITED inbound calls included. Say for example your existing Australia-wide local toll or toll free number monthly costs are around a conservative $100 per month. With Virtual Headquarters, this would be capped at $20 per month*, so the $80 saving can be applied towards the monthly subscription of one of our very economical live or automated call answering services. eg. Call Divert, MessageExpress, Virtual Receptionist, MyAssistant/MyDiary.


With Virtual Headquarters, you get so much more value for your money. The value just grows exponentially as your inbound call volumes grow. Better still, we offer a month to month service, and you can cancel anytime. You can change how your business calls are managed in an instant, and there are no additional fees for changing your routing options. It just makes better business sense to get 1300 numbers or 1800 numbers combined with a call answering service to help your business grow.

Pricing Plans

*All prices are excluding GST and our Terms and Conditions apply.

Local number included with call answering service check
Additional numbers – 1300, 1800, local (eg. 02, 03, 07, 08) process
Instantly update call management settings process
Online client portal process
Mobile App – iPhone & Android process
Change plans at any time process
Month to month, no long-term contracts, cancel anytime process
Getting Started

Getting started is easy. Sample the service. Simply sign-up to a Virtual Receptionist 7-day free trial. You will be instantly allocated a local number based on the state chosen (02 Sydney, 03 Melbourne, 07 Brisbane, ec).

If you would like to use 1300 or 1800 numbers or a local number in a particular local town or region, call us on 1300 885 830 and we’ll set that up for you. Tell our customer service team to upgrade you to your chosen call answering service subscription. And remember our live answering teams are all Australian-based.

Add the number you want your calls diverted to in the customer portal or ask us to do that for you.


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Upgrade to a Call Answering Service subscription



Add the ‘landing number’ you want to divert your calls to

Frequently Asked Questions
What is the difference between 1300 and 1800 numbers?

The difference relates to the cost of the call for the caller and the business that owns the number. When calling a 1800 number from a landline, the calls are free for the caller. When calling a 1300 number from a landline, calls are charged the same rate as a local call for the caller. Callers using a mobile phone may still be charged for the call determined by their service provider.

Can you call a 1300 number from outside Australia?

If a caller can call an Australian 1300 number, they will be charged their local rates. They will have to use normal international dialling codes, before dialling the 1300 number.

How do I add a 1300 number or 1800 number to my Virtual Headquarters service?

You will need to opt for one of Virtual Headquarters call answering services, which comes with a free local number. You can then add any number of 1300 numbers, 1800 numbers and local numbers to that service. Simply call customer service and they will add a new number to your account.

How do I add more local numbers to my service?

Simply call customer service and they will be able to add local numbers in the area’s you would like one to your service.

Do I need a fixed line or business premise to have a virtual number?

No, you can have a virtual number without the need for a business premise or PSTN line. You do not need any telephony equipment to have a virtual telephone number.

Are the number plans month to month and can I cancel anytime?

Yes, all number plans are month to month and can be cancelled at anytime.

Can I use a 1300 number to divert landline to mobile?

Yes, your 1300 number can be diverted to either a landline number or a mobile number.