What is a virtual address?
A virtual address is a business address which is either a mailbox located at a business centre or a receptionist mail handling service located at a virtual office. Both offer mail management services including mail notification, mail pick up and mail forwarding services. A virtual address can be used on your website and other marketing collateral to provide your business with professional physical presence.
Why do I need a virtual address?
A virtual address allows your business to have a ‘virtual’ presence in any geographic market, without the cost of leasing your own premises. Many customers want to deal with a business that they feel is ‘local’ to where they are. A virtual address gives customers a sense that you are closer and ‘like-minded’.
What is the difference between a virtual office and a virtual address?
You can get a virtual address service, which is a mailing address and mail management services. When you add a call answering service, this is normally what can be defined as having a virtual office. In addition, we offer virtual office locations that have additional facilities which include co-working and private office space, meeting rooms and other services. Some of our virtual office locations are generally located in major cities and include prestigious CBD addresses.
How long does it take to start receiving my mail after signing up for a virtual address?
Once you have signed up and paid for the service, you can be receiving your mail within 24 hours.
What is the process to get a virtual address?
Chose the location(s) you would like to have as your virtual address. You can easily ‘Save Location’ on each location page and this will be added to your virtual address enquiry form and Saved Locations which you can review and edit at any time. Complete the enquiry form, attach or send a copy of your ID (Drivers Licence, Passport or Identity Card), or call us on 1300 885 830 to process your enquiry. Our team will call you to finalise which subscription plan you want, process your payment and set up your account with your instructions for mail management. If the location has 24-hour secure access, you will be sent an access key.
What payment methods do you accept?
We accept payment by credit card (AMEX, Visa and Mastercard) or by EFT to the Virtual Headquarters bank account. Secure payment is made with our service agent over the phone as part of your account set up.
Can I get more than one virtual address?
Yes, you can request additional addresses at any time. There are over 10,000 mailbox customers throughout our 50+ business centres and virtual offices Australia-wide. Many of our customers have numerous virtual addresses to show a regional, state or national presence. You can add new virtual addresses to your account at any time.
How do I know when I have received mail at my virtual address?
We send you a mail received notification via SMS and/or Email whenever mail or a package arrives for you at your virtual address. Mail notification is FREE as part of your virtual address subscription.
How do I get my mail? Can I collect it any time I want to? Can you send it to me?
Most of our 50+ locations have secure 24x7 access where you can collect your own mail. You will be issued your own key or security access code when your account is set up. You can also opt to have your mail automatically forward to you anywhere is the world.
Can I have my mail forwarded to me from my virtual address? Does this cost extra?
You can opt to have your mail and parcels automatically forwarded to you anywhere in the world, as often as you require. If you have multiple mail pieces, we can bundle those and mail them to you in one package. Many locations, but not all, charge a small handling fee to bundle the mail up, pay the correct postage and mail it to you from an Australia Post, Post Office. The handling fee is typically $5 or $6 per bundle of mail sent, plus the cost of postage. All locations will charge the cost of postage stamps to forward your mail.
Do you offer a Free Trial for your virtual address service?
No, we do not offer a free trial for our virtual address service. We do offer a free trial for our Virtual Receptionist service – you can try that for free for 7 days.
How do I get a telephone number and answering service at the same location as my virtual address?
Simply tick the box ‘Yes, I would like a call answering service’ on the enquiry form or let our customer service team member know when you speak to them. Alternatively, to instantly get an answering service, sign up for our virtual receptionist 7-day free trial. There is no lock in contract, no credit card required, and you can cancel any time. We can add local, regional or a national 1300 numbers or 1800 numbers to your answering service when you upgrade from a free trial to one of the subscription plans.
How do I book a meeting room?
Your national account manager will provide you the details you need to be able to book meeting rooms and support services as and when you need them, wherever you need them.