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Pricing and Plans

From small to large businesses and everything in between, we’ve got a scalable pricing plan that works for you. The virtual receptionist packages we offer are yours to try free for seven days, and no deposit or credit card details are needed. You can change your plan on demand, upgrade to a plan to suit your needs, or cancel it completely any time – it’s totally up to you.

In as little as five minutes we can start answering your calls for your company and our Australian receptionists are ready to add value from the first call.

Live Telephone Call Answering Services
  • MessageExpress 25

    $45 / month*

    Includes:

    25 calls per month

    Excess calls $1.75*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    MessageExpress 100

    $135 / month*

    Includes:

    100 calls per month

    Excess calls $1.45*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    MessageExpress 200

    $265 / month*

    Includes:

    200 calls per month

    Excess calls $1.40*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    MessageExpress 300

    $395 / month*

    Includes:

    300 calls per month

    Excess calls $1.40*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

More than 300 calls per month? Get in touch for a MessageExpress package based on your call volumes.

  • Standard

    $20 / month*

    Includes:

    Pay as you go

    $2.95 per call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Virtual Receptionist 20

    $55 / month*

    Includes:

    20 calls per month

    $2.90 per excess call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Virtual Receptionist 100

    $210 / month*

    Includes:

    100 calls per month

    $2.25 per excess call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Virtual Receptionist 200

    $410 / month*

    Includes:

    200 calls per month

    $2.20 per excess call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

More packages are available to suite your specific call volumes.
  • Virtual Receptionist 300

    $600 / month*

    Includes:

    300 included calls

    $2.10 per excess call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Dedicated account manager

    Virtual Receptionist 400

    $790 / month*

    Includes:

    400 included calls

    $2.10 per excess call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Dedicated account manager

    Virtual Receptionist 600

    $1,115 / month*

    Includes:

    600 included calls

    $2.05 per excess call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Dedicated account manager

    Virtual Receptionist 1000

    $1,875 / month*

    Includes:

    1000 included calls

    $2.00 per excess call*

    No set up fee

    Free local number

    Free email messaging

    Free voicemail to email

    Dedicated account manager

More packages are available to suit your particular call volumes. Our friendly customer services team will help you with the customised set-up of your service, including the departments, teams and team member needs of your business. We are also able to integrate your inbound calls with your CRM platform. Bespoke call answering services are available upon request.

Call transfer costs to mobiles are 75c for the first 5 minutes plus 20c per minute* after thatCall transfer costs to landlines are 35c for the first 5 minutes and 10c per minute* after that Message by SMS $0.15 per message segment. Unsuccessfull transfer attempts $0.20

Need a customised package?
Get in touch for a Virtual Receptionist package based on your call volumes.

Getting Started

Getting started is easy. Simply complete a sign-up form for Virtual Receptionist Free Trial, activate and set up your account, and divert your calls to your new service number. Your account will set up in an instant. You can upgrade to a monthly plan straight away or any time during the 7-day free trial. Our friendly team will work with you to set up the service to work just the way you need it to.

  • MyAssistant /
    MyDiary

    $40 / month*

    Includes:

    Pay as you go

    $2.50 per minute*

    Free local number

    Free email messaging

    Free voicemail to email

    MyAssistant 20 /
    MyDiary 20

    $70 / month*

    Includes:

    20 minutes per month

    Excess minutes $2.30 per minute*

    Free local number

    Free email messaging

    Free voicemail to email

    MyAssistant 200 /
    MyDiary 200

    $375 / month*

    Includes:

    200 minutes per month

    Excess minutes $2.00 per minute*

    Free local number

    Free email messaging

    Free voicemail to email

    MyAssistant 400 /
    MyDiary 400

    $725 / month*

    Includes:

    400 minutes per month

    Excess minutes $1.95 per minute*

    Free local number

    Free email messaging

    Free voicemail to email

More packages are available to suit your particular call volumes.

Call transfer costs to landlines are 35c for the first 5 minutes and 10c per minute* after that Call transfer costs to mobiles are 75c for the first 5 minutes plus 20c per minute* after Message by SMS $0.15 per message segment* Unsuccessful transfer attempts $0.20*

MyAssistant: Once off initial set up fee $50 depending on complexity*
MyDiary: Once off initial set up fee $99 depending on complexity*

Getting Started

Getting started is easy. Simply complete a sign-up form for a Virtual Receptionist Free Trial, and ask our friendly customer service team to upgrade you to MyAssistant or MyDiary service to get live today. We will work with you to set up the service to work just the way you need it to.

Voicemail to Email and Call Divert
Getting Started

Getting started is easy. Simply complete a sign-up form for a Virtual Receptionist Free Trial, and ask our friendly customer service team to upgrade you to a Voicemail to Email plan or a Call Divert Plan to get your call messaging or call divert service live in an instant.

Fax to Email
Getting Started

Getting started is easy. Simply complete a sign-up form for a Virtual Receptionist Free Trial, and ask our friendly customer service team to upgrade you to the Fax to Email plan. Add additional numbers to your service as you need them.

1300 numbers, 1800 numbers and Local Numbers
Getting Started

Getting started is easy. Simply complete a sign-up form for a Virtual Receptionist Free Trial, and ask our friendly customer service team to upgrade you to one of our call answering service plans. Add additional numbers to your service as you need them.

Virtual Office Addresses
  • 3 Months

    From just

    $300*

    ($100* per month)

    Includes:

    Prestigious suburban mailing address

    Set up

    Only available at some locations

    6 Months

    From just

    $300*

    ($50-$60 per month*)

    Includes:

    Prestigious suburban mailing address

    Set up

    *Prices may vary by location
    24 Months

    From just

    $720*

    ($30-$35 per month*)

    Includes:

    Prestigious suburban mailing address

    Set up

    3 EXTRA MONTHS FREE!

    *Prices may vary by location
Outer Suburban Locations
  • 3 Months

    From just

    $300*

    ($100* per month)

    Includes:

    Prestigious inner suburban mailing address

    Set up

    Only available at some locations

    6 Months

    From just

    $360*

    ($60* per month)

    Includes:

    Prestigious inner suburban mailing address

    Set up

    *Prices may vary by location
    24 Months

    From just

    $840*

    ($35* per month)

    Includes:

    Prestigious inner suburban mailing address

    Set up

    3 EXTRA MONTHS FREE!

    *Prices may vary by location
  • 3 Months

    From just

    $300*

    ($100* per month)

    Includes:

    Prestigious mailing address

    Set up

    Only available at some locations

    6 Months

    From just

    $480*

    ($80 per month*)

    Includes:

    Prestigious mailing address

    Set up

    *Prices may vary by location
    24 Months

    From just

    $960*

    ($40 per month*)

    Includes:

    Prestigious mailing address

    Set up

    3 EXTRA MONTHS FREE! So that's just $8.88 a week for your first 27 months!

    *Prices may vary by location
  • 3 Months

    From just

    $300*

    ($100* per month)

    Includes:

    Prestigious mailing address

    Set up

    Only available at some locations

    6 Months

    From just

    $480*

    ($80 per month*)

    Includes:

    Prestigious mailing address

    Set up

    *Prices may vary by location
    24 Months

    From just

    $1440*

    ($60 per month*)

    Includes:

    Prestigious mailing address

    Set up

    3 EXTRA MONTHS FREE! So that's just $13.33 a week for your first 27 months!

    *Prices may vary by location
Mail forwarding and courier services available to any location in the world.

Each location offers a range of facilities from our premier virtual office facilities including (meeting rooms, shared desks, etc) to our business centres with simple mail forwarding facilities or additional services such as business cards, courier services, print, copy or design services, etc).

Our Premium Virtual Office Address locations include our CBD locations in Sydney CBD (“Aurora Place”, “Australia Square” and “Northpoint Tower”), Melbourne CBD (440 Collins Street, “Collins Square”) Brisbane CBD (111 Eagle Street), Adelaide CBD (97 Pirie Street), Perth CBD (108 and 197 St Georges Terrace), Parramatta CBD (103 George Street) and Devonport CBD (21 Best Street) and Hobart CBD (85 Macquarie Street) . Check each location for details of the facilities available.

Getting Started

Getting started is easy. Simply search for and choose from over 50 prime virtual office address locations throughout Australia here. Complete the enquiry form providing us with the locations you have chosen, and a copy of your Photo ID which can be attached to the enquiry form, or you can email a scanned copy to address@virtualheadquarters.com.au or fax to (02) 8231 6558. Our customer service team will contact you to complete the set-up process for your chosen location(s).

Getting Set-Up

During set-up, where applicable, we will issue you with a unique suite number for your new virtual address, and we’ll note your mail collection and/or forwarding instructions. If your location allows for 24/7 access, we will issue you with a key or security pass to collect your mail outside the locations business hours. Our location business centre managers will be able to help you with additional business services (business cards, etc.) where available and if needed.

We can also provide you with a national 1300, 1800 number or local phone number for any location in Australia, simply sign up for a call answering 7-day free trial to get a local number and live virtual receptionist will be answering your calls in an instant. Our friendly customer service team can help upgrade you to one of our live call answering or messaging services plans and add numbers for any location in Australia to your service whenever you need them.

*All prices are excluding GST and our Terms and Conditions apply.