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About Us

Our Story

We’re proud to have built our company on decades of business expertise. Over 10,000 Australian companies turn to us for our virtual receptionist services, and we’re Australia’s leading provider of virtual addresses, helping everyone from start-ups to leading brands expand their presence.

We believe our success is thanks to our start-up spirit – constantly updating what we offer to deliver real ROI, always evolving, and always striving for better. We’ve even expanded to the UK, and the USA - where we have become one of the fastest-growing providers of telephone answering services.

Whatever stage in our clients’ business lifecycle, our progress is built on delivering quality service – from engaging the best receptionists, to making sure we’re always available for questions, to heavily investing in the technology that gives our clients maximum business growth.

Our People

We’re in the ‘people business’. It’s more than just having a core team of experts who come together internally to make Virtual HQ what it is today; it’s constantly reinvesting in the people that help others’ business tick.

That begins by never underestimating the power of person-person connection in our business and our clients’ businesses. So we make sure the people answering your calls are happy in their work and professional in their outlook. Our success depends on it, and our belief in what we do goes hand in hand with building a progressive and diverse culture from the inside out.

By keeping everything people-focused, everyone’s best interests stay firmly in sight.

Our Promise

We’re all about growth for your business through the best live answering service and most value for money virtual addresses. And we believe delivering that is based on giving you a quality service by being available when you need us, reliable in providing our expert receptionist services around the clock, and investing in the technology that makes the most impact for your business.

Whether that’s streamlining processes within your business, helping with new sales, or bettering customer service, or even maintaining your customer expectations when your business is busy, our promise is geared around fuelling your success.

Our Clients
Our Services
Virtual Receptionist

Our friendly, professional receptionists answer and handle calls exactly as you decide. We support your business in the critical process of answering the phone promptly and professionally while routing calls and taking messages for staff.

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Virtual Office

A Virtual Office provides all of the advantages of having a physical office, without the usual high costs or long-term commitment. With our Virtual Office, you sign up for only as much office as you need, for only as long as you need it.

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Virtual Assistant

MyAssistant is our professional live receptionist service. It is so realistic that callers will literally think it's your own Personal Assistant sitting in your office.Your new Virtual Assistant will answer calls exactly how you require.

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Virtual Address

A virtual address is an address that you use for advertising, marketing, business cards etc. although you are not actually located there. It will help customers and partners to see you as a well-established reliable company.

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