Productivity improvements and cost savings for Accounting Firms

Productivity improvements and cost savings for Accounting Firms

To promote maximum efficiency in the office, it is important to avoid distractions, yet you never want to miss a phone call.

Have you considered outsourcing your Phone Answering process?

One of the more common interruptions for staff in small accounting firms is the process of answering the phone.

In most accounting practices the staff are busy doing billable work. Having to interupt a thought process to take a call is simply not productive and costs money.

Most small businesses are unable to cost justify devoting a person to the sole role of receptionist. By using a Virtual Receptionist live Answering Service your professional staff can be freed from answering unnecessary calls allowing them to remain focused on their work and billing clients.

Most firms have an existing telephone number but there is no need to change that phone number. Simply divert your existing business phone number (1300 / 1800 / 03 / 08 / 02 etc), to the unique phone number we issue you with, on busy, no answer or all the time and instantly our professional receptionists are answering and handling your telephone calls.

It's perfect as an overflow service where your in-house receptionist is unable to take calls for whatever reason (e.g. she is sick, at lunch, on leave or simply busy answering other calls).

With our professional Receptionist Service you have the peace of mind of knowing that you will never miss another call while maintaining a professional image at all times.

A live Phone Answering Service allows accountants to take only those calls which they choose to take (e.g. a new business enquiry). Your staff have this option because our receptionists can introduce calls to you in the first instance. So on a call by call basis you can accept the call or ask your Virtual Receptionist to take a message which can be sent to you instantly by SMS and / or Email as you decide.

A friendly, professional Receptionist Service will ensure that all calls are professionally answered in your firm's name and routed to staff exactly as you determine. Our live Telephone Answering Service will allow you and your accountants to be more productive because you know the phone is being answered promptly every time, with those unnecessary telemarketing calls being screened before they reach your staff.

You may have heard of the term Virtual Office or Virtual Offices?

Our Telephone Answering and Message Service is one component of our Virtual Office solution. The other being a Virtual Address where your firm can use one of our Australia wide business centres as their "office". We can receive and forward your mail / courier items, giving you an interstate or national presence for a fraction of the cost of opening your own office. We have business centres Australia wide including all major centres including CBD locations such as Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Canberra, North Sydney and Perth.


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