Call answering services for Not-for-profit organisations


  • Get more donations and volunteers with our 24/7 reception service
  • Cut administration costs and give more to those that need it most
  • Grow your not-for profit with a nation-wide presence
  • Spend more time help others, while we handle your calls

We help companies help others with our professional live answering service!

The not-for profit industry plays a vital role in the global economy, as well as the communities of those they help. Every social campaign that your not-for profit business organises will require on demand live customer service. Effective communication is part of not-for-profit organisations road to success, but it’s hard to keep up under a lean budget. Let us help you change the world and tackle social issues, one by one.

To help charitable organisations like yours, Virtual Headquarters provides a cost-effective telephone answering service that is flexible, easily manageable and professional. With a simple and easy set up process, we could be answering your calls within a matter of minutes! Whether your charity organisation is based on a local, national or global level, Virtual Headquarters’ answering service provides your company with the ability to deliver a world-class customer service experience.

Make every call count and make the most of your resources. A missed call could mean a lost donation or volunteer registration! At the same time, it is sometimes impossible to pick up the phone when you are outside fundraising or handing out packages. Don’t bother with your volunteers’ unpredictable schedules and go with a third-party live answering service. We know that not-for profit organisations have tight budgets, so we work closely with your company in order to build a package that suits your individual needs.

Incredibly experienced in not-for-profit reception services

Volunteers are remarkable people doing extraordinary things for the community. We want to help you and the lives of people you touch. Our service can expand your organisation’s reach. Each call is answered politely and promptly in your company name and handled exactly as you would wish. With each of our receptionists having extensive telephone answering experience, they also undergo comprehensive one to one training and continued professional development to ensure they remain at the forefront of the telephone answering service industry. Whether you use our service for overflow, after hours or full-time reception services, we are ready to do our part.

We can work for you, the way that works best for you

When you sign up to our FREE 7 day trial, you will be allocated a specific number in a city of your choice. You can choose to use this allocated phone number as your company number but like most of our clients they have been founded for many years and already have their own number. This means you simply call forward your existing number to your Virtual Headquarters number and instantly we are taking your calls. Some organisations choose to have multiple numbers over many cities (such as Sydney, Brisbane, Melbourne, Canberra, Perth, and Adelaide), to make their non-profit seem bigger than it actually is. This could help you get more donations from outside your local area.

Our Virtual Receptionist team can transfer calls to you or a designated staff member immediately so you are guaranteed to never miss an important telephone call with a client or donor. If you are unavailable, our receptionists can take a detailed message and forward it to you or a staff member via email or text message to ensure you receive the message instantly. With a fully customisable script, have the peace of mind that we will say exactly what you need us to say. Give us some information about your organisation and our receptionists will be able to answer any basic questions from supporters. Whether callers ask about your services, volunteering opportunities or office opening hours, we can help them. Our receptionists can also collect donation information, helplines to people at risk and screen abusive or nuisance calls.

We understand that running a charitable business network requires a high level of flexibility and organisation. At Virtual Headquarters, we have developed a comprehensive, easy to use Android and iPhone App that allows you to update your current call transfer status based on your level of availability. This means you can be anywhere in the world and have the flexibility to change how we answer your calls anytime and anywhere!

Expand your reach with a national live-reception service

With our premium Virtual Receptionist telephone answering service, you can create an effective marketing strategy that will enhance the way customers perceive your company. You can now forego the worries of paying your own receptionist staff for sick leave, annual leave or workers compensation insurance. Similarly, you will no longer have to worry about managing who will answer your phone calls if your own receptionist calls in sick or is on their lunch break. With a dedicated team of Australian based receptionists with you every step of the way, outsourcing your reception service has never been a more economically advantageous and sensible decision.

Cut costs and give more to those that need it most

Creating a sustainable and reputable not-for profit business does not require a large amount of money, it just requires the right business partner. With our cost-effective service, you are ultimately turning a fixed cost into a variable cost. With plans commencing from as little as $20 per month, there is no reason not to see how we can provide your customers with the best customer service they have ever received. Using Virtual Headquarters as your trustworthy and premium live telephone answering service will allow you to enhance your networking opportunities with federal and state agencies, fundraise more effectively and run solid media campaigns. We are all about serving our customers who serve the community.

Begin your FREE 7 day trial today and see how your charitable organisation can improve productivity, cut costs and enhance its image with our elite telephone answering service!