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24/7 PHONE
ANSWERING

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Australia

Australian receptionists

Take It To The Next Level With A Live Australian-Based Phone Answering Service

Nobody ever achieves massive growth in business by doing the same stuff they have always done. If you want to take things to the next level then you need to focus on the major strategic issues and not the minor ones. Here at Virtual Headquarters we aim to give you back the time you need to focus on those major issues by taking care of some of the minor ones. Our professional call answering team becomes your team and we can help you to achieve excellence.

Connect your business to opportunity

Whether you're a start-up or fully up-and-running,our staff are here to support your business growth with live phone answering services and virtual office addresses.

A live phone answering service supporting your business is your hotline to increased sales, better productivity and your destination for more customer loyalty with our team of expert Australian-based receptionists and prime locations for a virtual business address.

From less than the cost of a cup of coffee a day, you can have your virtual Australian receptionist live answering telephone calls within ten seconds and responding to enquiries,transfering calls or taking messages 24/7 - all year round.


CTA Reception CTA Address

Growth

Live answering telephone calls professionally and efficiently boosts conversions, increases customer spend and keeps churn in check.

On average, live callers convert 30% faster to revenue, spend 28% more and churn 28% less than consumers who contact businesses online.1

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Growth mobile

Loyalty

Connection is conversion - this is your chance to build a lasting customer relationship. Prospective customers feel engaged, returning customers feel supported.

74% of consumers said they are more loyal to a business that provides them with the option to speak to a receptionist than those that only support customer service through digital or self-service channels.2

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Loyalty

Productivity

With business call volumes increasing, Virtual Headquarters is here 24/7 so you can focus on running your business.

73% of customers used phone calls for customer service issues, beating email, live chat, online forums, virtual agents and Twitter.1


1. Forrester, 2015
2. Calabrio, 2018

Productivity

Have them at 'hello'

Having a receptionist answering calls promptly and professionally means your customers are more likely to choose your products and services.

If callers are already customers, always being there for them with a friendly voice to capably answer that call makes all the difference.

That's not to mention increasing business productivity. Efficiently answering live calls takes time - so imagine how much more of that precious commodity you'll have to work on your business with our well-trained and reliable receptionists answering your calls.

Here's how it works

1. Your call

Our professional operators answer phone calls for your business.

2. Your greeting

You can set a custom business greeting or message for them to share with callers.

3. Your instruction

They will introduce the call to you - you then choose to take the call or have a message taken and sent as an email and/or SMS.

4. Extra features

You can even add features such as My Assistant, Diary Management, Fax to Email, national 1300 numbers, 1800 numbers, or more local numbers, and add more team members and departments each with their own call settings.

Products and plans suitable for all businesses

No matter what size your business is, we have a telephone answering service plan to suit you.

Message Express 25

$50*

per month

25 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

$1.85* per call


Messaging Service

- Name

- Number

- Message

Message Express 50
MOST POPULAR

$85*

per month

50 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

Excess calls $1.85*


Messaging Service

- Name

- Number

- Message

Message Express 100

$150*

per month

100 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

Excess calls $1.85*


Messaging Service

- Name

- Number

- Message

Message Express 200

$300*

per month

200 calls per month

No set up fee

Free local number

Free email messaging

Free SMS messaging

Free voicemail to email

Excess calls $1.80*


Messaging Service

- Name

- Number

- Message

After hours voice mail to email messages are included for FREE
(after hours is defined as calls outside 8.00am-6.00pm Monday to Friday and public holidays)

* All prices are excluding GST and are subject to our terms & conditions

What Our Clients Say

Our story

We’re proud to have built our company on decades of business expertise. Over 10,000 Australian companies turn to us for our virtual receptionist services, and we’re Australia's leading provider of virtual addresses, helping everyone from start-ups to leading brands expand their presence.

We believe our success is thanks to our start-up spirit – constantly updating what we offer to deliver real ROI, always evolving, and always striving for better. We’ve even expanded to the UK, and the USA - where we have become one of the fastest-growing providers of telephone answering services.

Whatever stage in our clients’ business lifecycle, our progress is built on delivering quality service – from engaging the best receptionists, to making sure we’re always available for questions, to heavily investing in the technology that gives our clients maximum business growth.

Story

The numbers

Expand your business in an instant to any Australia-wide location with the addition of national, regional, state or local based numbers. Our 24/7 virtual receptionist live telephone answering service and message service can be connected to a local phone number – or alternatively to a 1300 number or 1800 number for even more of a premium feel.

You can reach more customers with a national number that stays with your business, no matter where you are. Our 1300 and 1800 number plans are the same price or less than other number providers and come with a virtual receptionist included.

Put simply, our plans beat the competition for cost and value, every time.

Number

The locations

Our virtual office and virtual business addresses can add valuable presence to your business across key locations in Australia, and thriving suburbs. We have virtual offices in premium CBD locations and virtual addresses in places such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Gold Coast, Hobart, Devonport, Parramatta, North Sydney and many others.

In a world that is mobile and taking advantage of the virtual workplace, a virtual address helps you present a professional business image without the cost of renting a physical office. With mail handling and mail forwarding, virtual offices with state-of-the-art meeting rooms, co-working and private workspaces, virtual assistants and a host of other services – you can have your very own ‘virtual headquarters’!

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Locations

Always on

Just because you need to sleep, it shouldn’t mean that your business should be caught napping. How you’d like your messages to come to you out of hours is up to you – calls can be introduced and warm transferred or we can take a message and send it via SMS and/or email, it’s your call.

Our live call answering service answers the majority of calls within 10 seconds and are usually answered in less than 3 rings - day or night.

Our virtual receptionists work to boost your business!