I'm on the phone so callers often hear the "busy" signal.

I'm driving to a client meeting so I can't answer the call.

I'm in a client meeting so my mobile is turned off.

I'm not available due to family commitments.

He's a one man band. Can he handle an account my size?

If I can't reach him now, what will it be like when I'm really stuck?

Some team members are offsite, the rest on other calls so the phone rings out. People just hang up.

We're all in our weekly team building meeting so it's frustrating to answer the phone.

The person who normally answers calls is at lunch so whoever is here just answers the phone as best they can

They give great service, when I can get hold of someone!

Maybe I should have gone with their competitor. They always answered their phone promptly

I just don't feel comfortable.

When our receptionist is on leave we often get a temp receptionist but it's a hassle to train a new one every time. Just when she's up to speed she leaves us.

We have two receptionists but when one is at lunch or off sick, phones go unanswered if we get a rush of calls.

If the phone keeps ringing because the receptionist is busy after a while someone in admin will answer the call.

We find it hard to retain receptionists. I understand they don't really feel part of the team as they always have to stay back and answer the phones when the rest of us have an offsite team meeting.

I thought they were more professional. "Hi, John speaking" was not the image I expected!

It's often 10-15 rings before my call is answered. It frustrates me they can't answer the phone quickly. Can I rely on them?

The receptionist doesn't seem happy. That's the face of their business! I'm having second thoughts about my decision?