• 24/7 service ready for outages or sudden emergencies
• Exceptional customer service to keep all your clients satisfied
• Affordable phone answering to increase your profits
• Capture every lead and answer every question with no missed calls

Live Answering Services for Energy and Utility Companies

Every day, throughout Australia, customers rely on utility and energy companies for their gas, water and electricity. The energy sector is crucial to our domestic, commercial and leisure lives. If you are an electricity provider or a gas company or even a water utility, everyone depends on your reliability – no matter what challenges nature may place in your path. When a service disruption happens, we know it’s sometimes hard to promptly answer all the customer calls when most of your resources are committed to fixing the outage . Whether it is a gas leak, a sudden power outage or even an oil spill - we can quickly take the calls and keep your callers informed and calm. Don’t let your customer service support suffer - our reliable phone answering service will keep your business connected with clients 24/7.

When consumers call, use the opportunity to present your services with the best possible customer service support. A call answered promptly in a warm and friendly local voice immediately creates a positive impression with your customers. Live answering services with expert local virtual receptionists is the better alternative to long wait times and robotic impersonal voicemail. Let your customers quickly speak to a real person any time they call your service number – that’s one of the first touchpoints to customer retention. With our options for complete virtual receptionist 24/7 service, every energy provider can always avail themselves of a cost-effective solution to scalable customer support.

Virtual Headquarters is No.1 in Australia for customer service!

We are proud of the level of service we provide. Our Australian receptionists are very experienced in call management. The live answering team are warm, friendly and professional. Under your instructions they can provide service updates to customers, forward prioritised callers, and record messages that can be sent via email or SMS to you or your team. Our phone management software ensures your virtual receptionist team can answer thousands of incoming calls each a day. We are really scalable so that if there is a gas leak or electricity outage that effects distribution, your customers calls will always be answered promptly, and that’s a great relief for a consumer trying to get answers when the power doesn’t come on.

We have extensive experience in answering phones for utility companies, so we know exactly what your customers need and how to provide a caring tone with effective communication.

With plans that start from only $20 a month, our solution will reduce the cost of servicing, while still ensuring effective call management .Our team becomes your team – without all the overheads. Meet revenue projections, capture new business opportunities and present a professional customer service image for your energy company.

It can be a crowded marketplace – one of the best ways to stay in front is to provide live answering services when they are needed most. Whether you need us for overflow support, after hours and weekends or 24/7 phone answering, we are ready to help with the Virtual Headquarters local Australian virtual reception team.

Once you sign up to our service, you will receive a new number from Virtual Headquarters. You can use this number as your new customer service line or we can simply redirect your current number for our receptionist team. Nothing needs to change for your customers – your number remains the same, the only change is an efficient, scalable and dedicated team of reception experts will now be answering the calls to your company.

You can fully customise our call script and update us with changes at any time. When you partner with Virtual Headquarters, we’ll follow your directions each and every time. You’ll realise all the benefits that come with a local live call answering team that you don’t have to recruit, train, manage and employ.

Whether your customers call reporting an electricity blackout, a gas interruption, a burst water main or even just enquiring about your services, we can easily assist them.

With complex enquiries, we can directly transfer calls to your designated staff or record the details of the enquiry /feedback and forward it through email or SMS. With our flexible phone answering protocol, our experienced virtual receptionists will re-route calls directly to the right person in seconds.

Support, when your existing customer service team needs it !

If you do have a dedicated customer service team, what do you do when they are on holiday leave, sick leave or even on their lunch break? It is costly and time-consuming to hire and train more employees, and because your inhouse team isn’t scalable, it still won’t solve the customer service challenge of long stressful waiting times for consumers in peak periods. Don’t bother with micromanaging staff schedules anymore, don’t bother with recruitment. Keep your energy usage experts for those complex service enquiries and leave the rest of the calls with your Virtual Headquarters live answering service.

With your Virtual Headquarters team your company won’t need to worry about back-up staffing for reception employees on holiday. There is no bother with sudden absences and the “roping in” of other employees to take calls. With our solution you don’t need to do that ‘juggling act’ of trying to cope with a sudden rush of calls when you only have a few staff available.

Never miss a single call again with our 24/7 service!

Emergencies never happen between the simple hours of 9am-5pm. It can be incredibly costly to hire your own customer service employees to cover every night shift, and it is a costly strategy when no calls come through in those dark after hours.

With our service simply pay for what you need and relax - all your calls will be answered. With Virtual Headquarters after hours service, we can take calls whatever time of the day. Whether your company is supplying power or gas or water to Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth or any other city or rural town in Australia, we are here to answer your calls.

Please take our free 7-day free trial and test our entire service with absolutely no strings attached. We have stayed at the forefront of call management in Australia for the last ten years because we are experts at our industry. Let Virtual Headquarters be your foundation for long-term growth and stability in the competitive and essential energy and utilities sector.

Call us or sign up today and get the edge you need to be the best utility company in Australia!