Call answering services for small business


  • Focus on growing your business
  • Never miss a single call again
  • Professional Australian receptionists answering calls 24/7
  • Save money while keeping each customer satisfied

Small businesses like yours play a vital role in the global economy and we are committed to supporting you through every step of the way. Whether you offer consulting or health services, sell retail, food or anything else, communicating with customers is always crucial. Enhancing the revenue and national image of your company while keeping costs low is an essential part of how we make your small business stand out from the rest. By becoming an integrated part of our team at Virtual Headquarters, you are guaranteed to have more time to work on growing your small business into a large and successful one. Virtual Headquarters lets you create a dynamic, sustainable business image with our cost-effective telephone answering service.

Running a small business can be tiresome – before you can begin growing, you constantly have to deal with the core features and current problems at hand. This can seem impossible if you have to manage marketing, website planning, begin partnerships, sign contracts and do accounting all before the end of the financial year. We can help reduce stress and satisfy customers and clients with our flexible virtual receptionist answering services. Whether you choose to have us as a backup to your own service team, as an after-hours service or full-time reception, we are an improved alternative to voicemail. Your office may be closed or busy, but customers could call at any time – don’t risk losing a sale!

Why Virtual headquarters?

We want you to avoid costly mistakes – you don’t need to pay for a full-time receptionist any longer. At Virtual Headquarters, we understand that small businesses have tight budgets, so we work closely with your company to build a package that suits your needs as a small business owner. With our live professional receptionists, you will see an increase in productivity, professional presence and market dominance. With our cost-effective service, you are ultimately turning a fixed cost into a variable cost. With a no obligation FREE Trial to road test our service for 7 Days and then with packages starting from as little as $20 a month, there is no reason not to see how we can provide your customers with the best customer service they have ever received.

How does it work

When you sign up to our FREE 7-day trial, you will be allocated a specific number in a city of your choice. You can choose to use this allocated phone number as your company number but like most of our small business clients they have been founded for many years and already have their own number. This means you simply call forward your existing number to your Virtual Headquarters number and instantly we are taking your calls. You have the power to fully customize our call script, so that we represent your brand exactly the way you need us to. We will follow your well-defined expectations of how each call will be answered to the letter. Simply give us a few details such as your address, services, products and opening hours, and we will be able to answer any general questions your clients may have. Callers will be convinced that our operator is sitting in your office just like an in-house receptionist! Eliminate the headache of micromanaging staff schedules and worrying about your receptionist taking sick days, superannuation or holiday leave.

Our Virtual Receptionist team can transfer calls to you or a designated staff member immediately, so you are guaranteed to never miss an important telephone call with a client. If you are unavailable, our operators can take a detailed message and forward it to you or a staff member via email or text message to ensure you receive the message instantly.

We are virtually everywhere with our iPhone and Android app!

At Virtual Headquarters, we have developed a comprehensive, easy to use Android and iPhone App that allows you to update your current call transfer status based on your level of availability. This means you can be anywhere in the world and have the flexibility to change how we answer your calls anytime and anywhere! As communications become more advanced on a global scale, customers have come to expect 24-hour support as standard. This can often be tricky for smaller businesses to organise and set up call centers. It takes a considerable amount of money, resources and time to train up an in-house receptionist.

Virtual Headquarters can take that burden off your shoulders with each of our dedicated receptionists who have years of industry experience. We ensure our team receives ongoing professional development so they can be the world class customer service leaders that your company deserves to have answer your phones. You will now have more time to source products, meet clients, plan business strategies and boost sales! Don’t let the ringing phone get in the way of important decisions like business insurance, banking, billing and commercial leases.

Flexible and dynamic packages to suit your small business location and needs.

Regardless of where your business is located we are determined to provide the same quality of customer service to business of every size in Australia. Just because you are located outside of a major Australian city, it doesn’t mean that you can’t give your business the same professional image. One of the many benefits Virtual Headquarters offers your small but prosperous business is our ability to increase the perceived size of your business. This means you could run your business from your home yet have our team of highly experienced virtual receptionists answer your calls.

Your clients will have no reason not to believe you have an office with a full-time receptionist. This will have huge benefits to the image and reputation you have as a small business owner, despite whether you operate in a small country town or in a metropolitan suburb of a major city. We create an experience for your customers that will leave them with a heightened perception of your business! If you are looking at expanding your company name across multiple states in Australia then we are the perfect service for you.

Many companies looking to increase the national presence of their company may be interested in obtaining multiple live telephone answering numbers across Australia (including Sydney, Melbourne, Brisbane, Perth and Adelaide). Some small businesses obtain multiple local phone numbers from us so they can measure the success and ROI of certain advertising campaigns. We offer so many ideas and options that are waiting to be used and explored that will drive more sales and revenue. Getting ahead in today’s competitive business market is a challenge which is why we strive to provide a very affordable service without a compromise in quality.

Using Virtual Headquarters as your trustworthy and premium live telephone answering service will allow you to enhance your networking opportunities with other business, run solid media campaigns and boost the national presence of your expanding business. It is clear that creating a warm customer service experience is fundamental for the growth of any successful business. Sign up for our FREE 7-DAY trial today and experience the world class receptionist team at Virtual Headquarters!