• Increase productivity on a tight budget and save money
• Spend more time on helping our community
• Eliminate wait times for all callers with superior customer service
• Professional, friendly receptionists ready to take every call

Our telephone answering service will support the efficiency of your government department

Providing quality customer service for callers can be stressful when there are increased demands on government agencies. It’s hard to prioritise and formulate responses when incoming calls overwhelm limited resources . Let Virtual Headquarters provide support when you need it with a reliable and cost-effective call management solution for your department. Our professional receptionists can implement all the telephone answering services your government agency needs, swiftly and effectively, to ensure a 24/7 national responsiveness. There is no need for hiring extra personnel. Our government phone answering service arranges professional answering services at all levels of the public sector.

We all know reception is the front line for callers to federal government agencies. People want to talk to a real person without delays but when there are many incoming phone calls it's difficult to maintain an efficient service culture. It is a sign of poor planning to expect callers to stay on hold for hours with frustratingly slow customer service.

Your government services department can really improve the frontline customer service experience by utilising our answering service. Every phone call received by our virtual receptionists will be answered promptly by one of our friendly and highly skilled receptionist team. The advanced call management software we use for our live answering services ensures that regardless of the size or responsibilities of your government department, we will still capably answer incoming phone calls professionally and efficiently. Our government answering services allow a 24/7 7 responsiveness and that's a great support to citizens during crisis.

Our government answering services allows your team to focus on their projects without interruption

Don’t waste the valuable talents of your team by requiring them to spend their time answering calls all day. When a detailed FAQ can answer the same basic questions of most callers - why not use our receptionist service for government agencies to maximise the performance of your employees. There is real wisdom in utilising our answering services for government and the benefits are immense. Imagine really reducing those call waiting times and impressing callers with the professional and prompt call management that experienced receptionists can offer. Consider a service that is able to filter and prioritise and provide immediate attention to crucial issues. With our services, your public servant staff will only be interrupted when the call is directly relevant to the appropriate person. We can handle all the usual generic calls and this filtering allows your team to be so much more productive.

In times of constant change, think of our Virtual Headquarters answering services as a supporting resource, a back-up structure to maintain the customer service levels that your agency has committed to.

Who are we ?

Virtual Headquarters is a leader of the Australian call answering service industry with more than 15yrs industry experience. Our team are all local Australians committed to providing a reliable and professional telephone answering service to your government agency 24/7. We have become an integral partner of many authorities by providing reliable and scalable telephone answering services for government agencies. Our virtual receptionists are experts at call management, with just the right tone and attitude for answering calls on behalf of your government authority. Especially at times of crisis and consequently high demand, the calm and professional demeanour of your virtual receptionist team is a strong foundation of support.

We pride ourselves on the quality of our service achievements. 93% of all telephone calls are answered by our dedicated receptionists in less than 10 seconds! To maintain the high service levels, all of our highly qualified Australian based receptionists receive intensive one to one training to ensure they have the broad customer service skills that you’ll expect – especially when challenging combative calls come through!

With plans starting from as little as $20 each month, our answering service packages are both cost saving and flexible as you have the ability to change, upgrade or cancel your plan at any time. With no long-term contracts, no set up fees and a FREE 7-DAY TRIAL, we are dedicated to ensuring your agency or department receives a quality service at an affordable price.

How we implement your service.

When you sign up to our FREE 7-day trial, you will be allocated a specific number. Then it’s a simple matter of diverting your existing department phone to our Virtual Headquarters government answering service number. Your Virtual Headquarters receptionist team will answer every call promptly because even when there is a peak call volume the scalability of our service ensures there is always a virtual receptionist able to take the call.

During the on-boarding process our customer service team will liaise with your department to understand the functional parameters and the process of call forwarding prioritisation that you would like us to follow for important and critical calls. Our customer team will also confirm how you would like to be updated on the subject matter of caller enquiries, which simply means would you prefer messaging by email or SMS? We will also create a detailed FAQ for our teams to utilise that should cover the majority of enquiries .The form of greeting to callers is also an important requirement so that all our team can answer on behalf of your department in the exact same manner.

You can alter the caller greeting script at any time, extend or reduce the hours of our call answering services and update our FAQ should any pertinent new detail need to be communicated to callers.

Think of our answering services for government as an asset or resource that you can access when you need it. Use us for peak overflow times when your existing team taking enquiries are stretched and simply can’t cope with all the calls. Consider us for outside of regular business hours - for weekends and public holidays when you still need to provide a presence but can’t roster staff. Choose our local virtual receptionist team to answer calls during normal work hours and dedicate the budgeted funds for an in-house reception on other requirements.

Imagine the benefits that your department can derive from an answering service with experienced Australian based receptionists! There is no need to source ad-hoc staff to answer calls if the usual office receptionist calls in sick. There will be no cost for training or holiday leave and no panic if suddenly your government authority is flooded by callers seeking information. You can replace a fixed cost with a variable cost and there are no long-term contracts to restrict the agility of your service model A dedicated government answering service will never miss a call and will greatly enhance customer and employee satisfaction. We’ll promptly answer calls and free up key departmental staff from taking calls about the usual queries. Using a specialised phone call answering service is the modern approach to use the resources that are available to achieve the outcomes you need – efficient and economical customer service.

Cost savings, caller satisfaction, enhanced department reputation and productivity benefits are all part of the wider gains when you sign up for our local Australian live answering backed with 15 years of call management experience. We know you will be impressed by the dedication, professionalism, and commitment that our virtual receptionists will provide.

Don’t miss another call again! Sign up today for your no obligation FREE seven-day trial.