• Dedicated Australian receptionists answer calls 24/7
• Ease your customers with compassionate customer service
• Help more families with their funeral with no more missed calls
• Spend more time leading services rather than answering the phone

Creating a warm, customer service experience is fundamental for your funeral home business

Running a funeral home isn’t easy – but it can be rewarding to help a family through hardship. Funeral services are for the living, to deal with their grief and reflect on what the person has meant to them. But death doesn’t work by the strict schedule of 9-5, and customers could call at any time. As a respected funeral director, you’re constantly too busy to answer the phone, whether you are meeting with clients, arranging services or at the cemetery conducting funerals. Don’t leave a desperate caller on hold or faced with an answering machine - calling a funeral home is probably the last thing anyone wants to do. Virtual Headquarters can become a seamless extension of your business and help you build your reputation and respect from the community.

We understand that customers calling your funeral home need to be answered by a team of friendly, professional, yet understanding receptionists who can help them handle a stressful and emotional situation. Our professional receptionist team is often the first point of contact clients have with your business, so it’s essential that the best first impression is made. Your business is so important to every family you have served. Spend more time leading memorial services and developing advance arrangements while we take care of the rest. Your customers need your help to immortalise the memories of a lifetime. Unfortunately, death is a necessary part of life, but making final arrangements are important to honour the life lived. With years of experience, our highly trained receptionists can sympathise with callers during their hard time and know exactly what to ask. You can trust us to answer each call delicately, with compassion and respect and to treat each caller with care.

Virtual Headquarters is dedicated to superior customer service

Our friendly and dedicated receptionists have years of industry experience, enabling us to provide over 7,000+ global clients with a premium phone answering service all year round, 24/7. Our superior telephone systems allow our skilled receptionists to answer a high volume of calls perfectly every time. Your callers will not wait more than 3 rings before they engage with one our courteous receptionists. In fact, 93% of our calls are answered within less than 10 seconds!

The flexibility is endless and certainly unrivalled in today’s competitive call answering service market. With packages starting from as little as $20 per month, there is no reason not to see how we can provide your clients with the best customer service they have ever received. With a simple and easy set up process, we could be answering your calls within a matter of minutes!

Our service is fully customisable for your needs

When you sign up to our Free 7 Day Trial, you will be allocated a specific number in a city of your choice. You can choose to use this allocated phone number as your company number or have your calls diverted to this number from your existing number that you may have been advertising on your website or business cards for years. Every call that comes through to us is answered promptly by one of our empathetic, friendly, highly skilled receptionists. They are able to transfer calls directly to you or a chosen staff member or take detailed messages and forward these onto you immediately via email, text message or both.

You also have the option to give us a little information about your funeral home such as your location, services and estimated fees. We can help callers get directions or explain different services and bill payment options using your own FAQ. Whether customers call specifically asking about cremation, burial, coffins, caskets or religious services, we can give them some basic information. With our fully customisable call script, our receptionists can handle any type of call including death calls, obituaries and advance arrangements. With access to funeral service terminology our receptionists will be trusted by your customers and give them the support they need. This could be by giving references to florists, cemetery, burial vaults, mortician services or grief counsellors. Drive more sales by letting us answer and handle every call, exactly the way you decide.

Don’t break the bank for best customer service

Outsourcing your reception service is guaranteed to boost the profitability of your company by cutting costs associated with managing the "call answering business process". With our cost-effective service, you are ultimately turning a fixed cost into a variable cost. You can reap the flexible benefits of our virtual telephone answering service by only paying for what you use. Forego the worries of paying your own receptionist staff for sick leave, annual leave or workers compensation insurance. Similarly, you will no longer have to worry about managing who will answer your phone calls if your own receptionist calls in sick or is on their lunch break.

Does your company need 24/7 support?

A 24x7 live answering service would be ideal for your funeral home company where your clients deserve to speak to a compassionate, live receptionist regardless of what time of day it is. We make the customer service experience so seamless that you will literally think our multi skilled receptionists are sitting in your very own office. Whether your funeral business is based in a major Australian CBD (such as Sydney, Melbourne, Brisbane, Adelaide, Canberra or Perth), a metropolitan location or more rurally, we are the perfect solution to enhance the way your clients perceive your business.

Start your FREE 7 DAY TRIAL today and see how we can guide your funeral home company to success with our state of the art telephone answering service!