• Capture more leads with no more missed calls!
• Australian Receptionists ready to take every call 24/7
• Save on administration costs while you pay-as-you-go
• Increase client satisfaction with excellent customer service
• Spend more time on high value tasks, while we handle your phones

Grow your business with Virtual Headquarters’ superior phone answering solution for all financial service providers!

The Australian financial sector is the largest contributor to our national economy, with half a million employees and hundreds of businesses specialising in finance. In such a dominating and competitive industry, it’s important to make the right impression to all your potential clients. Whether your company is involved with banking, insurance, investment, super or fintech, strong customer service is what keeps your clients loyal.

Missed calls means missed business. It’s too often that a potential customer will call looking for a loan, only reach a busy signal or robotic answering machine. In this case, most people will simply call the next firm on their list. Let all your callers reach a real person, every time they call, whenever they call! When a client has a concern about their money, they are going to want to know that it’s being dealt with right away. Don’t leave your callers stuck without answers, give them the confidence they need with a live receptionist service.

With fintech expanding to new platforms, more people will never step foot in a physical branch or speak to a salesperson face to face anymore. These people aren’t going to receive the fantastic customer service you’ve got in your branch – you’ve got to have brilliant service online and over the phone. Your website and telephone line will soon become the most important contact points for these customers. Hiring a receptionist or dedicated call team can be an unjustifiable cost - but calls just can’t be missed. With Virtual Headquarters, you can grow client confidence and loyalty with supreme customer service for every call.

As a financial expert, you know the importance of precision for success. That’s why at Virtual Headquarters we make sure our calls, messages and information is as accurate as possible. All mortgage brokers, insurance agents, financial planners and advisors and lenders can benefit from our service. Convert more leads in-store, while we handle the phones. With low-cost yet high quality service, Virtual Headquarters can give your business the competitive edge it needs.

Our receptionists have the best customer service in Australia!

At Virtual headquarters, we take pride in the level of service we provide. With over 10 years in the call answering business, we have made over 7,000 clients happy with lower administration costs and faster workflow. Our professionally trained Australian receptionists are all polite and efficient, making sure your callers get the best customer service. You can depend on us being reliable and respectful any time of day or night! When you work with Virtual Headquarters, we become an integrated part of your team, and treat your clients just like our own. While we aren’t your firm’s financial agents, we care about your customers.

No matter if you are long established or a growing finance start up, we have the tools and experience to help you. With hundreds of clients in the financial services industry, we understand how it works. We can help your firm full-time, after-hours, or simply for overflow when you need it! With no hourly rate or salaries, our service is a pay-as-you-go monthly subscription with packages starting from as little as $20 per month. You’ll have less out of pocket expenses with increased office efficiency. This is a logistics solution you just can’t miss!

This is how Virtual Headquarters works with you, for you.

When you first sign up to our 7-day FREE trial, you will be issued a local number from Virtual Headquarters in a city of your choice. This is the landline that we will know your business by. You can choose to either use this new number for your company or simply divert your existing phone number to it - whenever someone calls this number, we will answer in your business name!

During the signup process, you can provide us some information about your firm including its address, services and opening hours. If a prospect calls with any questions we will easily be able to help them find you. With a little more information, we can happily answer questions about your rates, brokers and branches or book meetings with you.

If callers have more specific queries about their own claim progress, student loan or mortgage application, we can transfer them to the right department or specific broker. If they are not available, then we simply take a detailed accurate message and send it to them via email, SMS or both. Following your protocols, all calls will be answered and handled exactly the way you like. Your callers will be convinced that our receptionists are sitting in your own office!

At Virtual Headquarters, we understand that not all leads are the same. We can ask callers questions according to your instructions to determine the department or agent we send them to. In all cases, our receptionists are trained to deal with any situation quickly and professionally.

Not enough time in the day to answer your calls?

While your office might only be open from 9-5, financial questions and concerns can arise at any time of day or night. With new Fintech innovations such as cryptocurrencies, PayID, and easier online banking, more people are going to seek financial services out online. Customers calling in the evening don’t want to wait till the next day with their inquiry if it could be answered right now. With a 24 hour, 7 days a week service, Virtual Headquarters can act as after-hours support for your financial business, making sure you don’t miss a single call again.

Keep your staff happy, no matter how busy the phones get!

Make the most of your marketing strategy and have the chance to offer more low fees for more leads. If you’re busy with an active claim investigation, the ever-ringing phone isn’t going to help. With more specialised, complicated claims being made every week, it can be a struggle to investigate them all with any time in your day to spare. Give your staff a break from the phone and reduce stress levels in the office with a live answering service taking care of your calls.

A phone answering service with formally trained Australian receptionists can help manage your overflow and have a steady flow of appointments ready for you. Spend more time researching investments, selling shares and advising clients. With a third-party live answering and booking service, you can have clients scheduled without the phone disrupting your day. Give more clients the promise and guarantee of a happy retirement, while we handle your phones.

It’s an opportunity that would be impossible to miss!

With thousands of happy clients and super cheap packages, there’s no reason Virtual Headquarters isn’t right for you. Cut costs in administration in your office and give all your callers the best customer service. With our 7-day FREE TRIAL, you can experience the benefits of all our features – there is nothing to lose and everything to gain!