• Satisfy more customers in-store and over the phone
• Increase profits with lower administration costs and more sales
• 24/7 live answering service available to all your shoppers
• Spend more time on what’s important while we handle your calls.

Professional phone answering for apparel businesses to drive your profits!

In an industry where the latest trends change just about monthly, constantly bringing new products to market can be stressful. Wrong sizes, faulty zippers and missing orders unfortunately happen to any business in the apparel industry – it’s just the way it is. Where success depends on brand loyalty and customer satisfaction, its crucial to help customers as soon as they find a problem with the apparel. A delay in support can cost you a customer forever. Virtual Headquarters can keep your business stay connected 24/7.

Whether you manufacture dresses, footwear, menswear, accessories or sports clothes, sell through retail or wholesale, we have the industry knowledge to help your business. Our 24/7 answering service can make sure all your calls are answered and increase profits. With an increase of online web-based orders in retail, customer service isn’t just limited to the shop floor. It is crucial to have effective engagement with customers across the internet and the phone. As more people have extreme satisfaction with you phone customer support, the more they will shop at your store!

We all know that the lead up to Christmas, Boxing and Valentine’s Day and end of season sales can be absolutely wild for clothing companies. Have some extra support during this time with superior customer care, to make sure no single caller is ignored. Increase your service level and maintain a top-quality professional image every hour of the day. We become and integrated part of your team and are committed to answering your calls, whenever or wherever they come from.

As a successful apparel company, your customers love your wide range of jackets, jewellery, and bags all available in many colours and prints. Make sure your customers stay loyal to your brand with excellent customer service that will leave them trusting that if they ever have an issue with a purchase, it will be a pleasant and easy experience to get it fixed. Australian Receptionists providing first-class customer care

We take pride in delivering the best customer service for all industries. Our receptionists are professionally trained to take calls in a friendly, prompt and accurate manner. In fact, 93% of our calls are answered in 3 rings or less! We are dedicated to giving your callers a personal experience and treat them like our own customers. With over 7,000 clients, we have incredible amounts of experience in all fields of the apparel industry. Our revolutionary phone answering system can take care of businesses of any size – from small boutiques to large multinational retailers or wholesale shops.

With no contracts or hidden fees, pay for what you use with Virtual Headquarters. You can cut costs of hiring and providing for new reception staff, with our packages starting at $20 per month! Whether you use our service as overflow handling, after-hours, holiday season or full-time, our receptionists are always ready to help you.

How can Virtual Headquarters help your business?

When you sign up to our FREE 7-DAY TRIAL, you will receive a phone number in a city of your choice. This landline is the number that Virtual Headquarters will know your business by. Simply choose to use this number for your business or redirect your existing phone to that number and we will be taking your calls! It’s that easy.

With our fully customisable service, you have complete flexibility to modify our call scripts. From a personalised business greeting, to full customer support, we will be able to represent your business over the phone – just like your own receptionist sitting in your office! Simply give us a little basic information about your company, such as your retail locations, opening hours, pricing, size range and FAQs so that we can help your customers with simple queries.

Acting as your own receptionist, we can assist customers with pricing, sizing, and delivery tracking. Whether a customer claims that their item was damaged during shipping or their shoes arrived in the wrong colour, we will be able to handle the call exactly the way you need us to. If it is a bigger issue, we can forward the call to the right department or staff member. If they are unavailable, we will take a detailed message and forward it straight through to them via email or text message. This way, we can also eliminate calls that you just don’t need.

With all industries going digital, we have the solution to make our service even easier to manage. At Virtual Headquarters, we have developed our very own free phone app, available on all devices. With the simple click of a button, you can change your availability instantly. Have the freedom to offload the phone to us when you are in an important meeting - take the calls when you want.

The benefits of Live Answering Services are endless!

Answer the calls you really need to, but don’t be bothered by nuisance calls like telemarketers that waste your time. Spend more time managing inventory, developing your supply chain, and doing online fulfillment – leave the phone to us. Have more time to work on new designs, manage your marketing campaigns and develop procurement channels. Potential Clients calling requesting wholesale purchases are also important to your business. Missing a call could mean missing thousands of dollars’ worth of sales of stock. It can be hard to always pick up the phone when your receptionist is sick, but equally bad for business.

Don’t miss a single call, no matter the time of day or night!

With online shopping becoming a larger part of every day life for many customers, it means orders and queries can come through any time of day or night. International shoppers could call in asking for assistance when Australia is already fast asleep! It’s important to keep your business seem like its running constantly and give all customers the attention they deserve. We can help be the face of your business when you’re not there with our after-hours service. Our receptionists are available round the clock, every day of the week!

Save on administration costs and complexities – make your life easier!

Who answers the phone when your receptionist is sick or even on their lunch break? With a third-party virtual reception service, you won’t ever have to bother micromanaging staff schedules or risk missing any calls again. Your staff will be grateful that the ever-ringing phone is put away, and that they can now fully focus on designing new products, finalising budgets, and analysing trends! You don’t have to be based in Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart or Darwin or any other city - we can offer you our services wherever you are!

Give your customers the level of service they will love

Your retail staff work very hard to give each customer the assistance they need to find the perfect garment. In head office, every member is incredibly busy working behind the scenes to make the entire brand run smoothly. This means it is just hard to have the time and help customers when they have problems or are trying to shop online. We can be your dedicated customer service team for the fraction of the price. Simply replace the fixed salaries of your receptionists and support team with the lower variable cost of our phone assistants. It just makes good financial sense. Your customers will be incredibly happy, and so will your staff that has more time to do what they are paid for. Streamline your workflow and reap the profits!

Start today by signing up to our 7-Day FREE TRIAL to get started with us!