• Friendly Australian receptionists ready to take your calls 24/7
• Get more patients through the door with no more missed calls
• Save on administration costs while you pay-as-you-go
• Do more of what you do best while we handle your phones

Make your phones work for you with Virtual Headquarters’ superior phone answering solution for all Healthcare providers!

Not many other industries have staff that can legitimately say that they have saved someone’s life. The healthcare industry can have days full of chaos and incredibly long hours – but at the end of the day it’s worth it. Whether you are a medical clinic, dental practice, private hospital, mental health service, day surgery or private practitioner, people depend on your business for their life. Don’t risk leaving someone in need hanging on the phone while you or your doctors are busy – let Virtual Headquarters handle your calls.

As medical professionals, your staff have trained for years to be the best at making a proper diagnosis, understanding the illness and prescribing the right medication. You always get unique demands for blood tests, medical certificates, and specific vaccinations for travel when you’re least expecting them. Patients and families come to you trusting for a reliable treatment starting from their first visit. Make sure all your clients get the best care, whether in the office, during a home visit or over the phone with a virtual receptionist.

Every time the phone rings it’s important – the caller doesn’t just want to chat. At the same time, your medical assistants are too busy treating patients to pick up the phone. A missed call could mean a patient doesn’t get the help they need right away. Don’t risk losing a potential loyal client – they will just call the next clinic on the list! Anyone in the medical field can benefit from our service, including therapists, pharmacists, travelling doctors, optometrists, psychologists and anaesthetists. You can make sure your current patients are looked after properly while Virtual Headquarters handles your phones with excellent service. Increase profits, efficiency and customer satisfaction with a virtual receptionist.

Australian receptionists offering the best customer service in the country!

At Virtual headquarters, we take pride in the level of service we provide. With over 10 years in the call answering business, we have made over 10, 000 clients happy with lower administration costs and faster workflow. Our professionally trained receptionists are all empathetic and efficient, making sure your callers get the best customer service. You can depend on us being compassionate, reliable and respectful any time of day or night! When you work with Virtual Headquarters, we become an integrated part of your team, and treat your clients just like our own.

No matter if you are a one-person operation or a multi-doctor clinic, we have the tools and experience to help you. With hundreds of clients in the healthcare industry, we understand how it works. Our superior phone answering systems mean that you don’t have to install anything new in your practice, and with no hourly rate or salaries, our service is a pay-as-you-go monthly subscription with packages starting at $20 a month. You’ll have less out of pocket expenses with increased office efficiency. This is a logistics solution you just can’t miss!

How does a virtual receptionist work?

When you first sign up to our 7-day FREE trial, you will be issued a number from Virtual Headquarters. Whenever someone calls this number, we will answer in your business name. You can choose to use this new number as your own, or divert your existing clinic phones to it, and we will be taking your calls!

With a fully customisable service, our receptionists are ready to answer calls in your clinic name. Simply give us a little bit of information about your practice, including the address, nearby parking, list of specialists and prices. When a client enquires whether you bulk-bill and offer skin cancer checks, we will be able to let them know. We can help tell them where to get test results, prescriptions and vaccinations during flu-season, or whether you accept Medicare or private health insurance. If caller enquiries are more complex or urgent, we can transfer calls to your staff instantly. Following your call protocol, we can ask patients the right questions you need us to, and then send the call to the specialist they need. If they are unavailable, we can take a message and deliver it confidentially through email, SMS or both. Every report is written with exceptional speed and accuracy. With your scripts, we can prioritise your calls depending on urgency and patch emergencies straight trough to you – we can be an emergency hotline with a professional image.

Times slots can be booked even when your own office is closed! Our reception system can work with most appointment scheduling software that Australian practices use, meaning that callers requesting to book an appointment can go straight through us, whatever time of day or night. With so many features, you have the flexibility to get what you need out of Virtual Headquarters!

Increase productivity and keep your staff happy!

Make sure your dental hygienists and hospital nurses are spending their time doing their job, rather than doubling as a receptionist at busy times. Every role in the clinic is vital to success - technicians, laboratory technologists, orderlies and sonographers all play a crucial part. It can be frustrating and stressful for staff to constantly go between roles and deal with nuisance calls and telemarketers. Using a third-party receptionist service can screen your calls making sure that only the most important get through to you. Have more staff with time to concentrate on the patients you’re with. Make sure your patients are getting the best care, but never miss an opportunity to help a caller with their problem with Virtual Headquarters.

The need for a doctor doesn’t follow a timetable.

Accidents and emergencies don’t happen between the regular hours of 9-5, we can keep your business open even when the office is closed. Don’t let your callers go straight to voicemail that can’t differentiate between a routine request or an emergency. We can offer coverage for your office during peak times, afterhours, part time and full-time reception services - don’t let your phones get tied up.

With an after-hours service, any calls that come in will still be answered by our live phone assistants. They will be able to book any appointments and provide basic information about the clinic. Let us take messages for you while you sleep to ensure success the next day!

Keep up your reputation as the best clinic in town

As reputable medical clinic, you need your practice to have the most professional image. While your receptionist takes their break or is sick, who answers your calls? Don’t let your callers get frustrated at automated robotic responses. You need the most dependable customer support team to make sure not a single call is missed and keep more plan members satisfied. Whether you are based in major Australian cities such as Sydney, Melbourne, Brisbane, Hobart, Perth, Canberra or Adelaide, or in a more regional town, we can take your calls wherever you are.

Our procedures are just as dependable as yours in your clinic. Outsourcing the most time-consuming jobs for receptionists improves office efficiency and allows your staff to concentrate on more important tasks.

Keep your practice cavity free with Virtual Headquarters!

With plenty of benefits and a fully flexible service, there is no reason that Virtual Headquarters isn’t right for you. Cut costs in running your practice and give your clients superior customer service over the phone. With our 7-day FREE TRIAL, you can try out all our features – there is nothing to lose and everything to gain! Joining us will give you the edge you need to be the best medical centre you could be. Sign up now or call us on 1300 885 830.