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Shop 5, 189 Queen Street

Melbourne VIC Australia 3000

CBD Premium Virtual Office

Virtual Address Summary

from $12/week
  • Facilities

    Virtual Address

  • Facilities

    Live answering service

  • Facilities

    Mail forwarding

  • Facilities

    Mail notification

  • Facilities

    24/7 Access

Our Melbourne CBD Virtual Address is located in the centre of Melbourne’s CBD. Queen Street runs roughly north-south and is primarily a commercial and financial thoroughfare of the city centre. The Queen Street business centre location is convenient for local areas of East Melbourne, Southbank, Docklands, Port Melbourne, South Melbourne, West Melbourne, Melbourne City and CBD Melbourne.

You can use this prime mailing address on all your business paraphernalia including your business cards, website and marketing materials. We can have you set up in no time at all, without the prohibitive cost of a traditional office in this area, but with many of the same benefits. When your mail or parcels arrive, you will be notified, so you can drop by the centre to collect, or we can forward your mail and parcels to you. As part of our Virtual Office Address service at this location we offer:

  • Our virtual address service, with your own suite number at Shop 5, 189 Queen Street, Melbourne, VIC, 3000 Australia.
  • Mail and courier services to handle all your mailing needs exactly the way you request. We will send you notifications by SMS or email when your mail arrives at the business centre. You then have the choice to drop into the business centre to collect your mail or simply take advantage of our mail forwarding service to have your mail sent to you at your nominated location.
  • Parcel pick-up and delivery, are also part of what our courier services can do for you.
  • Graphic Design and Printing Services. We can also carry out large or small printing jobs, such as, business cards, brochures, business stationary, binding and lamination, flyers, copying and printing, posters, signs and graphics. You can also pick up any business stationary supplies you may need.

Other services available include:

  • Live 24/7 call answering services ensure that your calls are handled exactly the way you wish by our friendly, Australian-based receptionists. Our virtual receptionist service is like having your own dedicated receptionist but without the extra cost. From simple call divert or voicemail to email messaging; a live virtual receptionist will personally greet callers with a predefined script, warm transfer your calls or take messages after checking your availability; to a virtual assistant who will answer enquiries, book appointments and manage your diary – we can set up our call answering services to suit your needs. Start a FREE 7-day Virtual Receptionist Trial NOW!
  • 1300 numbers, 1800 numbers and multiple local telephone numbers in any location in Australia* can be set up for you.
  • Fax to email, set up a 1300 number, 1800 number or local fax number in an instant. Your incoming faxes will be sent to your nominated email addresses as a PDF or Tiff file.

If you are looking to expand interstate to a single new office location or establish a national presence with multiple office locations (e.g. Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Perth) we can assist you with that too – we have over 50 locations throughout Australia to choose from. You can complete your virtual office by setting up a local telephone number with each location, or a national 1300 number or 1800 number, as part of your call answering service.

* As part of a call answering service subscription.

Location Facilities

  • Virtual Address
  • 24/7 Access
  • Mail forwarding and re-direction
  • Mail and parcel notification
  • Courier Services
  • Live Answering Services
  • Graphic Design
  • Printing solutions
  • Office supplies
  • Dedicated national account manager

What’s Nearby

Rail Station
  • Secure Parking - The Strand
  • Secure Parking – 412 Little Collins Street
  • Krimper Café
  • Basement Cafe

Enquire Now


Location Details

Business Hours
Mon-Fri: 8.30am – 5.00pm
Shop 5, 189 Queen Street Melbourne VIC Australia 3000


6 Months

From just


($80* per month)
* ex GST

24 Months

From just


($60* per month)
* ex GST

3 Extra Months FREE

About us

Calls are answered by our friendly, professional receptionists exactly the way you require.


With over 50 prime locations throughout Australia (Including Sydney, North Sydney, Melbourne, Canberra, Brisbane, Adelaide, Perth, Gold Coast, Parramatta, Devonport, Hobart), we offer a national network of virtual offices and business centres to give your business a presence in a particular market for a fraction of the cost of opening your own office.
3 Steps to Sign Up for a Virtual Address
Choose your location(s)
Simply search for and choose from over 50 prime virtual office address locations throughout Australia.
Complete form and send photo ID
Complete the enquiry form providing us with the locations you have chosen, and a copy of your photo ID which can be attached to the enquiry form or you can email a scanned copy to
or fax to (02) 8231 6558.
Payment and set up
Our customer service team will contact you to complete the set-up process for your chosen location(s).

Interested in this location?

Apply now!

Get a Virtual Receptionist with your Virtual Office Address

Virtual Headquarters also provide a comprehensive range of call answering services including live virtual receptionist and call messaging, diary and appointment management, and fax messaging services. As part of our call answering services, we can instantly provide you with a national 1300 number, 1800 number or local phone number for any location in Australia.

Simply sign up for a virtual receptionist 7-day free trial to get a local number and a professional Australian receptionist will be answering your calls in an instant. Our friendly customer service team can help upgrade you to one of our live call answering or messaging services plans and add virtual numbers for any location in Australia whenever you need them.

Frequently Asked Questions
What is a virtual address?

A virtual address is a business address which is either a mailbox located at a business centre or a receptionist mail handling service located at a virtual office. Both offer mail management services including mail notification, mail pick up and mail forwarding services. A virtual address can be used on your website and other marketing collateral to provide your business with professional physical presence.

Why do I need a virtual address?

A virtual address allows your business to have a ‘virtual’ presence in any geographic market, without the cost of leasing your own premises. Many customers want to deal with a business that they feel is ‘local’ to where they are. A virtual address gives customers a sense that you are closer and ‘like-minded’.

A virtual address also provides your business with a formal business address, which gives assurance that you are a business that can be trusted.

What is the difference between a virtual office and a virtual address?

You can get a virtual address service, which is a mailing address and mail management services. When you add a call answering service, this is normally what can be defined as having a virtual office. In addition, we offer virtual office locations that have additional facilities which include co-working and private office space, meeting rooms and other services. Some of our virtual office locations are generally located in major cities and include prestigious CBD addresses.

How long does it take to start receiving my mail after signing up for a virtual address?

Once you have signed up and paid for the service, you can be receiving your mail within 24 hours.

What is the process to get a virtual address?

Chose the location(s) you would like to have as your virtual address. Complete the enquiry form, attach or send a copy of your ID (Drivers Licence, Passport or Identify Card), or call us on 1300 885 830 to process your enquiry. Our team will call you to finalise which subscription plan you want, process your payment and set up your account with your instructions for mail management.

What payment methods do you accept?

We accept payment by EFT to the Virtual Headquarters bank account. Secure payment is made with our service agent over the phone as part of your account set up.

Can I get more than one virtual address?

Yes, you can request additional addresses at any time. There are over 10,000 mailbox customers throughout our 50+ business centres and virtual offices Australia-wide. Many of our customers have numerous virtual addresses to show a regional, state or national presence. You can add new virtual addresses to your account at any time.

How do I know when I have received mail at my virtual address?

When your Virtual Address is established, upon receipt of mail or packages, you can opt to receive notifications by email, SMS or both.

How do I get my mail? Can I collect it any time I want to? Can you send it to me?

Most of our 50+ locations have secure 24x7 access where you can collect your own mail. You will be issued your own key or security access code when your account is set up. You can also opt to have your mail automatically forward to you anywhere is the world.

Can I have my mail forwarded to me from my virtual address? Does this cost extra?

You can opt to have your mail and parcels automatically forwarded to you anywhere in the world, as often as you require. If you have multiple mail pieces, we can bundle those and mail them to you in one package. Many locations, but not all, charge a small handling fee to bundle the mail up, pay the correct postage and mail it to you from an Australia Post, Post Office. The handling fee is typically $5 or $6 per bundle of mail sent, plus the cost of postage. All locations will charge the cost of postage stamps to forward your mail.

Do you offer a free trial for your virtual address service?

No, we do not offer a free trial for our virtual address service. We do offer a free trial for our Virtual Receptionist service – you can try that for free for 7 days.

How do I get a telephone number and answering service at the same location as my virtual address?

Simply tick the box ‘Yes, I would like a call answering service’ on the enquiry form or let our customer service team member know when you speak to them. Alternatively, to instantly get an answering service, sign up for our virtual receptionist 7-day free trial. There is no lock in contract, no credit card required, and you can cancel any time. We can add local, regional or a national 1300 numbers or 1800 numbers to your answering service when you upgrade from a free trial to one of the subscription plans.

How do I book a meeting room?

Your national account manager will provide you the details you need to be able to book meeting rooms and support services as and when you need them, wherever you need them.