Let the Virtual Receptionist catch every call for your Retail premises while you focus on serving customers

People often comment on the invasiveness of the telephone when they are in a retail shop. There are often times when a customer makes an effort to walk into a store to speak with a sales person only to be constantly interrupted by incoming phone calls that the sales person feels compelled to answer. On the other side of the coin, people calling a busy retail store are often kept on hold or sent to voicemail when they’d rather speak to a live receptionist.

Most small retail stores operate with minimal staff and infrastructure. It’s important for boutique retail stores to carefully manage costs if they are to compete with larger chains. However, one of the problems of having minimal staff is sometimes not providing the optimum service that people expect from boutique retail operations. If your retail business is suffering from either missing calls or having walk-in clients getting upset by a constantly ringing telephone, then using a live telephone answering service is the solution.

Your store can utilise the Virtual Receptionist live telephone answering service on a permanent basis to support your retail business or use it selectively whenever it suits you. For instance, you may just want a live telephone answering service to work for your business early in the morning before opening or during breaks, or at other times when it is typically hectic in the store with walk-in customers. You may also want to use the live phone receptionist to support your store during an influx of calls as a result of an advertising or direct marketing campaign. The Virtual Receptionist live telephone answering service is as flexible as you need it to be to support the successful operation of your retail business.

For those shops with an existing business number, there is no need to change that number. Simply divert the phone to Virtual Headquarters at any time, even for an hour!

When you choose a live answering service for your retail business, you can select your own personal number and manage calls however you choose. All your calls will come to a centralised location and you can easily update how your messages are handled at any time via the web. Having the live receptionist filter all incoming calls means you no longer waste time with unnecessary and often annoying phone calls. You can also determine how you want priority calls managed as opposed to those that are less important. For instance, you may want to have all sales inquiries kept on the phone while your virtual receptionist contacts you personally to determine what to do with the caller, whereas for all other calls the Virtual Receptionist takes messages which may be sent to you via SMS and / or email to be tended when the store is less busy. You decide how the calls are managed to best suit your retail business.

Virtual Headquarters provides your retail operation with the complete range of live telephone answering and call management services. The best thing about the Virtual Receptionist is that every call is handled professionally. Knowing that you won’t miss calls again means you can apply all your attention to those important customers who are physically present in your store.
The live telephone answering service can also assist you in active marketing campaigns. If you run a local area leaflet drop or release a printed catalogue in the local paper and are offering phone or online sales as part of the marketing, you can utilise the live telephone answering service to handle all inquiries without the cost and stress of hiring a full or part-time dedicated receptionist to manage the task.

With the Virtual Receptionist live telephone answering service, all the calls made to your retail store are also filtered so you only ever receive genuine calls. The receptionists at Virtual Headquarters are very professional. The staff on the live telephone answering service can give your boutique retail store that personalised touch and professional image that might just be the edge you need over your competitors and larger stores without missing those important sales from walk-in customers.