Give yourself an edge in the Mortgage Broking market with Virtual Receptionist

Mortgage Brokers work in a very hotly contested and competitive industry. Missing an inquiry call from a potential client can often mean lost income. When you use a live telephone answering service, you’ll be sure that all your calls are answered professionally and managed according to your specific directions. The client looking for a broker will be more likely to leave a message for you to contact them if the phone is answered by a friendly and professional receptionist.

A busy mortgage broker spends the majority of their time out of the office at meetings, driving, speaking with clients and suppliers, etc. Not having to answer every incoming phone call means their energy can be focused on customers. Being confident that every call is being captured and actioned in a way that you determine will mean that you’ll become more productive and more effective at providing a premium broking service properly tailored to your customers.

With Virtual Receptionist, you can receive SMS and / or email messages immediately which clearly state the message, name of the person and the phone number to contact. Virtual Headquarters dynamic Call Handling capability allows you to specify exactly how you want each call managed. You can setup your own Personal Number which is answered in your company name or however you like. All additional employee contacts in your company can be listed and each of these allocated to their own personal number which can give your company a staff directory.

Your Virtual Receptionist can also be given a list of priority diversion numbers for each personal number, you advise the receptionist on how to manage each different call including messaging via voicemail, email and/or SMS allowing you to keep a record of all calls received. You can even furnish the receptionist with an online calendar so they can access your diary and arrange meetings for you directly, just like a large corporate.

For those brokers with an existing business number, there is no need to change that number. Simply divert that phone to Virtual Headquarters at any time, even for an hour!

The Virtual Headquarters Message Centre is a complete unified communications system which can be used stand alone when you don’t need a live receptionist to answer your calls. The features of the Virtual Message Centre allow you to have all Email, Voicemail and Faxes linked to your allocated Virtual Headquarters Personal Phone Number and delivered to your Email Address. This gives you one central location, your own email system for all your Messages and Faxes. The Virtual Message Centre allows you to access Messages and Faxes at any time from anywhere in the world, by phone or by logging in via the internet and you can change any of your settings instantly by phone or logging into your account via the internet.

A live telephone answering service will encourage productivity and assist with the growth of your mortgage broking company. Most small companies can’t justify hiring a fulltime receptionist, therefore the benefits of a Virtual Receptionist combined with the features of the Virtual Message Centre allow effective operations and ensure all opportunities are maximised. Remember, that providing a professional and effective service to each of your customers will enhance your chances of greater word-of-mouth references.

For brokers looking to expand regionally, you’ll easily extend your services with a consistent corporate image by utilising a number of premium office locations in all major areas. With a Virtual Office, you can “establish” your business in premium CBD locations around the country at a fraction of the cost associated with renting traditional office space. With Virtual Headquarters you can set up your own Virtual Office with a local telephone number and a Prestigious Mail Address including Virtual Office Sydney (and metropolitan locations such asBondi Junction, Caringbah, Chatswood, Crows Nest, Hurstville, Lane Cove, McMahons Point, Mosman, Neutral Bay, Newtown, Parramatta, Pyrmont, Surry Hills), Virtual Office North Sydney, Virtual Office Melbourne (and metropolitan locations such as Bendigo, Camberwell, Carlton, Dandenong, Elsternwick, Glen Waverley, Greensborough, Kew, Malvern, Richmond, South Yarra), Virtual Office Brisbane (and metropolitan locations such asFortitude Valley, Loganholme, Milton, Morayfield, Stones Corner, Toowong),Maroochydore, Canberra, Southport, Virtual Office Gold Coast (and locations such as Broadbeach, Elanora, Robina), Virtual Office Adelaide, Perth, Darwin, Virtual Office Gosford and elsewhere across the country.

You may even require more permanent office space in one or more locations around Australia, so consider a Serviced Office. With Virtual Headquarters you can have your own local phone number (or divert an existing number to Virtual Headquarters), Prestigious Mail Address and physical office including Serviced Office Sydney, Serviced Office North Sydney, Serviced Office Melbourne, Serviced Office Brisbane, Serviced Office Canberra, Serviced Office Gold Coast,Southport, Serviced Offices Darwin, Serviced Office Adelaide, Serviced Office Perth or Serviced Office “anywhere” around the country.