Improve the productivity of your Accounting Practice with a live telephone answering service
To promote maximum efficiency in the office, it is important to avoid distraction. One of the most common interruptions for small accounting firms is the phone. “Our firm is growing and as a result, our accountants are very busy. We found that constant phone calls were distracting us, causing lost time on many jobs. We needed to become detached from unnecessary and time wasting calls such as telephone sales people and other phone based services that seem to constantly harass us,” said the senior accountant at a small Brisbane based accounting firm.
Most small businesses are unable to justify devoting one person to telephone answering as it is considered a waste of both physical and financial resources. By using the Virtual Receptionist live phone answering service accounting staff can be freed from answering unnecessary calls allowing them to remain focused on their work and billable hours!
For those firms with an existing business number, there is no need to change that number. Simply divert the phone to Virtual Headquarters at any time, even for an hour!
The nature of an accountants work usually means that they need to remain focused without distraction. They also spend significant amounts of time in client meetings understanding customer situations before working on a client matter. A live telephone answering service allows accountants to only answer those calls which are of importance to them. These may be new business calls and inquiries directed to the manager or partner, or client phone calls directed to a specific accountant responsible for that client. A professional live telephone answering service will ensure that all calls are professionally managed and that all messages are appropriately routed in a way that is determined by your firm. The Virtual Headquarters service will allow you and your accountants to be more productive because you’ll know the phone is being answered and that all those unnecessary and often stressful phone calls are being screened before they reach any of your professionals.
Virtual Headquarters dynamic call handling capability allows you to specify exactly how you want each call managed. You can setup your own Personal Number which is answered in your firm’s name or however you like. All employee contacts can be listed and each of these allocated their own personal number which can give you a national directory just like a large firm. This allows the Virtual Receptionist to transfer calls only to those specifically referred in the directory. Therefore, your accountants will only be contacted when they have important client calls. This keeps your staff focussed and your client communication lines open. Remember, accounting is a business that relies heavily on repeat business and word of mouth marketing, therefore ensuring that your clients are prioritised and handled promptly for every inquiry will ensure their positive response.
Should your business need to expand regionally, you’ll be able to easily extend your services with a consistent corporate image by utilising a number of premium office locations in all major areas. With a Virtual Office, you can “establish” your business in premium CBD locations around the country at a fraction of the cost associated with renting traditional office space. With Virtual Headquarters you can set up your own Virtual Office with a local telephone number and a Prestigious Mail Address including Virtual Offices Sydney (and metropolitan locations such as Bondi Junction, Caringbah, Chatswood, Crows Nest, Hurstville, Lane Cove, McMahons Point, Mosman, Neutral Bay, Newtown, Parramatta, Pyrmont, Surry Hills), Virtual Offices North Sydney, Virtual Offices Melbourne (and metropolitan locations such as Bendigo, Camberwell, Carlton, Dandenong, Elsternwick, Glen Waverley, Greensborough, Kew, Malvern, Richmond, South Yarra), Virtual Offices Brisbane (and metropolitan locations such as Fortitude Valley, Loganholme, Milton, Morayfield, Stones Corner, Toowong), Maroochydore, Canberra, Southport, Gold Coast (and locations such as Broadbeach, Elanora, Robina), Adelaide, Perth, Darwin, Virtual Offices Gosford and elsewhere across the country.
Later you may require more permanent office space in one or more locations around Australia, so you may consider a Serviced Office. With Virtual Headquarters you can have your own local phone number (or divert an existing number to Virtual Headquarters), Prestigious Mail Address and physical office including Serviced Offices Sydney, Serviced Offices North Sydney, Serviced Offices Melbourne, Serviced Offices Brisbane, Serviced Offices Canberra, Serviced Offices Gold Coast, Southport, Serviced Offices Darwin, Serviced Offices Adelaide, Serviced Offices Perth or Serviced Offices “anywhere” around the country.
When accountants don’t have to worry about answering incoming calls, they become more productive, less stressed and more effective at their jobs. All the important calls will be professionally answered and those unnecessary calls appropriately screened by the live telephone answering service. Your customers will be satisfied with the easy and professional phone and message communication and your firm will never miss a new business opportunity again. |
