From around $1 a day ($40 per month) your calls can be answered professionally by your own receptionist, in your company name, with a greeting you choose.
For start up businesses, this means you can focus on client meetings, generating appointments and building your business – and never miss a call!
For existing businesses who cannot justify the cost of a full time in-house receptionist, now you can! Our friendly professional receptionists will answer, handle and route your calls to the appropriate department or staff member, wherever they are.
For existing businesses with their own full time in-house receptionist, what happens when she is at lunch, on leave, away sick or simply overloaded with calls? To maintain a consistent, professional image to your customers, for a fraction of the cost (and panic) of hiring a temp receptionist or bothering your other staff, simply divert your existing number to us, even for an hour! Instantly your calls will be answered, handled and routed as you decide.
Features
- It’s easy. It takes 5minutes to set up yourself or we can do it for you
- Not set up fees or security deposits
- No long term contracts. From day one it is a month to month arrangement. Cancel at any time with one working day’s notice
- Change plans at any time for FREE to suit your call volumes
- We can introduce and transfer calls to any staff member anywhere
- Each staff member can have their own settings (i.e. available for call transfer, do not disturb, messages by SMS and /or emailed to you or to multiple mobiles and / or email addresses). Settings can be updated at any time via the web or by calling us
- Online usage reports are available in real time so you can see every call and every message
- Increase the productivity of you and your staff by letting Virtual Headquarters handle your calls
- Our receptionists can even book your appointments
How it Works
Whether callers ring the local phone number issued to you by Virtual Headquarters or they ring your existing number (which may be a 1300 / 1800 number), which you have diverted to us, our live receptionists will answer your calls, in your company name with a greeting you choose.
For existing businesses, simply divert your phone number to Virtual Headquarters, even for an hour (e.g. while your receptionist is at lunch, away sick, on leave or for overflow when busy with other calls).
Call Handling
When our receptionists answer each call, if your staff member’s settings indicate he/she is available to receive calls (as opposed to being set to “do not disturb”), she will place the caller on hold, call you wherever you are and ask whether you want to take the call immediately or use one of the message handling options:
- Take a message and forward it to you by Email and / or SMS
- Send the call to Voicemail where you can play the recorded message from your inbox
- Wait on the line and receive the message as soon as the receptionist finishes with the caller
- Just like a large company, using a directory of numbers, you can choose to have the call transferred to a colleague
|
|
