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you are here: home / Our Customers |
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Lawyers
General Survey Comments:
“Our motivation was to cut costs. We use to have an office and staff but got rid of these. I am very happy with the live telephone answering service which has saved us a lot of money and reduced the stresses of people management. The Virtual Receptionist service gives me the confidence to know that wherever I am (in court or out and about) that a professional is answering the phone”.
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A Cost savings. We use to have an office and staff, but were able to significantly reduce this expense through utilising Virtual Office and a Virtual Receptionist.
Q What are the features or functions you like most about the Phone Answering service?
A We do not have to answer calls if we are occupied either in court or otherwise. Wherever we are, I know someone is always professionally answering our calls.
Q What other benefits do you see Virtual Headquarters bringing to your business?
A Primarily cost reduction but the live answering service will ensure we present in a very professional manner to our customers at all times.
Q What did you do prior to utilizing the Virtual Headquarters service?
A We had an office and staff.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A Substantial cost savings.
Q Being in the Legal Industry, do you feel the Virtual Headquarters Phone Answering service would benefit other Lawyers?
A Yes, I know it does. I am happy with the service and have recommended it to many colleagues.
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Real Estate Agents
General Survey Comments:
“I do not miss any incoming calls, therefore my clients and prospects feel they have my attention. I now have a professional image, rather than just a voicemail message”.
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A I attended a seminar where Virtual Headquarters services were highly recommended. I decided to test it using the 7-day free trial and haven’t looked back since.
Q What are the features or functions you like most about the Phone Answering service?
A I do not miss calls anymore.
Q What other benefits do you see the Virtual Headquarters service bringing to your business?
A I do not miss calls and therefore my current and prospective clients feel as if they have my full attention.
Q What did you do prior to using the Virtual Headquarters service?
A I used automated telephone messaging systems which just don’t sound professional.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A I now have a professional image and do not have to worry about missing calls because I always have a live answering service.
Q Being in the Real Estate Industry, do you feel the Virtual Headquarters Phone Answering service would benefit others in your field?
A Yes. I am very happy with the phone answering service and regularly mention it to my colleagues and customers.
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Mortgage Brokers
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A The functionality provided by Virtual Headquarters met all of our needs.
Q What are the features or functions you like most about the Phone Answering service?
A I’m often out of the office at meetings, driving, etc. Not having to answer my phone all the time is really excellent. I am confident that every call is being captured and actioned. Plus, I like getting the text messages immediately which clearly state the name of the person and the phone number to contact.
Q What other benefits do you see the Virtual Headquarters service bringing to your business?
A I am now confident that we are capturing all enquiries because the phone is always answered. Therefore I don’t miss potential business opportunities.
Q What did you do prior to utilizing the Virtual Headquarters service?
A We were using a competitive company, but they were way more expensive and could not provide all the features we needed. Virtual Headquarters are able to give us all of the business services at really competitive rates in a really easy to access way.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A Productivity has definitely improved.
Q Being in the Finance Industry, do you feel the Virtual Headquarters Phone Answering service would benefit others in your field?
A We’re a small company, but growing quickly and need this kind of service to assist with our growth. We would not achieve what we want to, without such a service and couldn’t really justify hiring a fulltime receptionist. Any company in a similar position would definitely benefit.
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Training Companies
General Survey Comments:
“We needed a screening service to shield our staff from competitors calling to find out our rates and other time-wasting telemarketing calls, but could not justify the cost of a full-time receptionist. By using the Virtual Receptionist live phone answering service, our staff are no longer stressed plus the Virtual Headquarters girls are great.”
“With a home office, I had no time to commit to answering the phones and a receptionist was out of the question. Calls are always professionally answered and messages automatically routed to me. I can now focus on building the business with the confidence that I do not miss any opportunity. The Virtual Headquarters service has resulted in me being more productive because when I am billing my time I know the phone is being answered.”
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A The key driver was as a screening service. We have many instances of getting calls from competitors trying to find out information. By using the Virtual Receptionist service the callers don’t leave their details for a call back, so these annoying and time wasting calls don’t use up our staff time.
A We have a home office and there are only two of us in the business. We don’t have time to continuously answer the phone. Plus we can’t afford to hire a receptionist, besides which we don’t even have a proper office in which to put them.
Q What are the features or functions you like most about the Phone Answering service?
A Because Virtual Headquarters not only answers the phone, but also screens the calls, it reduces the stress on staff. I am very happy.
A I love the SMS messaging system advising me of calls received. I don’t have to check on the site to see if there are any messages. The messages come to me and I know that the phone will always be answered.
Q What other benefits do you see the Virtual Headquarters service bringing to your business?
A The Virtual Headquarters girls are great – very professional. Plus it provides a record of all calls received.
A A receptionist to make sure all calls are properly answered!
Q What did you do prior to utilizing the Virtual Headquarters service?
A We answered the phone ourselves. Staff were stressed. A friend suggested we try the Virtual Headquarters Phone Answering service which was a real find.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A Yes. We can focus on the business without unnecessary interruptions.
A Substantial productivity improvements.
Q Being in the Training Industry, do you feel the service would benefit others in your field?
A Definitely.
A Especially one-man-bands. When they are taking courses they need to have their phones answered.
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IT Companies
General Survey Comments:
“I’m ecstatic! I am no longer tied to my office. I have the image of a large company and can now focus on building the business.”
“We were using a competitor, but switched because Virtual Headquarters offered a professional image and a complete range of services. The service is very good and very professional. Our sales team especially love the SMS as they receive their messages instantly which allows them to be very responsive to customer queries no matter where they are.”
“We find the live answering service great for taking seminar bookings and registrations – we are notified instantly via SMS or Email when a new registration occurs and it doesn’t tie up our full time staff”.
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A I did not want to be office bound anymore. I have some big clients and I wanted a ‘large professional image’, rather than the ‘small company image’ which was portrayed by me personally answering the phone.
A We needed to portray the image of a larger business. I also wanted to focus on making and attending more appointments but wasn’t confident as I was afraid of missing important calls for new business or quotes.
Q What are the features or functions you like most about the Phone Answering service?
A I do not have to worry about being in the office to answer the phones. It does not matter where I am. It gives me freedom. I’m ecstatic!
A The whole range of services – Live phone answering service, SMS, email, call transfer to any phone.
Q What other benefits do you see the Virtual Headquarters service bringing to your business?
A I am not office bound. I know that all calls will be answered and messages sent to me immediately. It gives my company the right professional image.
A The total range of options including easy access via the web to change my custom greeting or to change the “find me follow me” numbers as to where I might be contactable given I move around a lot.
Q What did you do prior to utilising the Virtual Headquarters service?
A I stayed in the office to answer the phone a lot more than I do now.
A We used a competitor to Virtual Headquarters.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A Yes. I can focus on building the business.
A Yes. Especially the sales team who love the SMS messaging.
Q Being in the Computing Business, do you feel the Virtual Headquarters Phone Answering service would benefit others in your field?
A Yes, I would recommend it to anyone in a similar situation which is being a small business wanting to portray the image of a larger company but also being more responsive to customer needs.
A Yes.
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Online Businesses (Shop)
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A I wanted a centralised phone number and did not want to have all the calls coming to my mobile number.
Q What are the features or functions you like most about the Phone Answering service?
A Calls are handled professionally, through a centralised number, plus filtered, so that I receive only genuine calls. The people at Virtual Headquarters are very professional. The service is excellent.
A The telephone answering service gives me a ‘large company’ image, rather than a ‘backyard, online company’. I am now seen to be a Big Fish in the pond.
Q What other benefits do you see the Virtual Headquarters service bringing to your business?
A A professional image plus the call filtering ensures I am not ‘wasting time’.
A One centralised phone number.
Q What did you do prior to utilizing the Virtual Headquarters service?
A All calls went to my mobile.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A Yes.
Q Being a Web Based Business, do you feel the Virtual Headquarters Phone Answering service would benefit others in your field?
A Yes – any other business would benefit, especially those which are small and looking to expand.
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Business Consultants
General Survey Comments:
“We are a mobile company with distributed employees and an international focus. Virtual Headquarters is efficient. They customise calls and SMS messages and are aware of any special advertising campaigns and respond appropriately. They fulfil the administration role of reception across one centralised phone number.”
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A We could not afford nor justify our own receptionist. Our business is growing. It is very mobile and composed of distributed employees with an international focus.
Q What are the features or functions you like most about the Phone Answering service?
A Virtual Headquarters is an efficient, flexible live answering service. We decide how we want to receive our messages which can be updated easily via the web at any time. We typically like to receive messages via SMS and Email so we have a record. Virtual Headquarters’ staff are aware of any special advertising campaigns and respond appropriately to the increased calls received, plus they fulfil the administration role of reception across one centralised phone number.
Q What other benefits do you see the Virtual Headquarters service bringing to your business?
A A centralised point of contact via one phone number.
Q What did you do prior to utilizing the Virtual Headquarters service?
A We had voice mail systems in place.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A Yes, productivity improvements. We have confidence that under the centralised phone number no calls to our staff will be missed therefore we focus on building the business.
Q Being in the Professional Services Industry, do you feel the Virtual Headquarters Phone Answering service would benefit others in your field?
A Absolutely. It sounds like we are a larger consultancy which would also appeal to other consultants trying to look bigger than they are.
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Restaurants
General Survey Comments:
“Virtual Headquarters allows us to maximise opportunities for event bookings, which means more money. By simply diverting our existing number when we are not at the restaurant in the morning, we are getting 2-3 additional bookings a day. We do not miss calls out of normal restaurant hours, and calls are always routed appropriately.”
Customer answers to a recent Virtual Headquarters Customer Satisfaction Survey.
Q What inspired you to use the Virtual Headquarters service?
A We had been thinking of getting such a service, but it was only after speaking with a colleague who was already using the service that we signed up.
Q What are the features or functions you like most about the Phone Answering service?
A We do not miss calls ‘outside’ our normal working hours. Someone is always there to answer the phones and route text and voice mail messages quickly to us via SMS and Email. Outside Virtual Headquarters office hours, calls go direct to my mobile. Virtual Headquarters operates to a very high standard, plus the quality of the ladies’ voice is great.
Q What other benefits do you see the Virtual Headquarters service bringing to your business?
A It brings more revenue for the restaurant. Someone is always there to answer calls, take messages and route them appropriately, maximizing opportunities to book more events. We therefore don’t miss out on event opportunities. We are getting 2-3 bookings per day from this service, which we would otherwise have missed.
Q What did you do prior to utilizing the Virtual Headquarters service?
A We had voice messaging systems on the phones.
Q Have you noticed any cost savings, productivity improvements or other benefits from using the Virtual Headquarters service compared to your prior arrangement?
A More revenue. We are getting more bookings.
Q As a Restaurant, do you feel the Virtual Headquarters Phone Answering service would benefit other Restaurants?
A Definitely.
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